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Service Desk Team Lead
3 months ago
Job Description
Service Desk Team Lead
Our Managed Service Provider client continues to grow and because of this grow this looking to add a Service Desk Team Leader to their Team.
Our client puts this success down to their high levels of customer care and creating an environment where their employees can excel.
The role:
- Lead and manage the Service Desk team.
- Manage Service Delivery processes in line with ITIL best practices.
- Act as point of escalation for the team.
- Review service desk performance against key performance indicators.
- Manage incidents.
Your skills:
- Proven experience leading a Service Desk in a managed Services environment.
- Strong skills in Level1/2/3 Support.
- Knowledge of ITIL best practices. ITIL certification is looked upon favourably.
- Excellent communications and customer service skills.
- Excellent Team leading skills and experience.
Apply today
To be considered for this role, submit your CV today (in Word format) by clicking the Apply button or directly to gary@psgaus.com.au
