Service Desk Technician
1 week ago
Job Summary
We are seeking a highly skilled and experienced Service Desk Technician to join our team at Professional Search Group. As a Service Desk Technician, you will be responsible for providing top-notch technical support to our clients across the Perth metro area.
About the Role
You will be the first point of contact for our clients, providing timely and effective support for a wide range of technical issues. Your excellent communication skills and ability to work in a fast-paced environment will be essential in this role.
Key Responsibilities
- Provide 1st and 2nd line technical support to clients via phone, email, and on-site visits.
- Troubleshoot and resolve technical issues in a timely and efficient manner.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and maintain strong relationships with clients to ensure high levels of customer satisfaction.
- Stay up-to-date with the latest technology trends and advancements in the field.
Requirements
- Previous experience in a 1st and 2nd line support role.
- Previous MSP experience is essential.
- Knowledge of MS desktop operating systems.
- Knowledge of M365.
- Basic knowledge of Windows Server, Exchange, AD, VMWare, Hyper-v.
- Experience configuring, deploying and supporting hardware including laptops, Desktops, printers, scanners, etc.
- Basic grasp of basic networking concepts including LAN, WAN and telephony.
- Excellent communication skills (written and verbal).
- You must have a current WA driving licence and vehicle.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional technical support, we encourage you to apply for this exciting opportunity.
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