Product Manager, Merchant Services Partner Program

7 months ago

Melbourne City Centre, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: VIC- Melbourne CBD
- Bring your passion for product management to this exciting role
- Be supported to grow your career at NAB
- Make a genuine difference through the work you do for our customers and peers

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

**The role**:
As our new **Product Manager, Merchant Services Partner Program, Payment Facilitators and Marketplaces, **you will join a high-performance team and actively contribute to the shaping of our vision for the Card Not Present product portfolio. If you have never heard of a PayFac nor know what a Marketplace is in relation to third party agents within the payment’s ecosystem, then this might not be the role for you. If you have, then in this role you will define and manage a roadmap of business outcomes, manage a prioritised backlog of work and own business delivery of outcomes related to these types of merchant entities. You will support the Head of Card Not Present, Merchant Products with growth and efficiency opportunities.

**Some key responsibilities include, but are not limited to**:

- Manage product roadmap and collaborate with delivery teams to support product development and management
- Evaluate and assess risk appetite across the portfolio
- Annual product reviews and maintenance of product register, policies, process oversight and manuals to ensure products are fit for purpose
- Ensure products meet Card Scheme and regulatory requirements
- Monitor, escalate and support remediation for product related issues. Oversee and track the accuracy of product variations and risk reviews to ensure product compliance
- Review and assess customer contracts for accuracy and appropriateness.

**What you will bring to this role**:

- Previous experience in payments in a product management role
- Product Management experience - Manage product life-cycle, develop concepts, translate to technical build and implement change initiatives
- Analytical and problem solving skills - Ability to collect, synthesize and analyse complex data and situations to identify insights and opportunities
- Exposure to International and Domestic Card Schemes
- Change experience - Experience delivering change, especially change involving risk, regulatory, customer and technology
- Strategic thinking and concept development - Ability to think laterally and develop commercial business cases and delivery initiatives
- Stakeholder management - Ability to engage with and influence senior stakeholders.

Does this sound like the role for you?

**A diverse and inclusive workplace works better for everyone.**

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**More focus on you**

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here

**Join NAB**

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

**To be eligible to apply, you must have Australian or New Zealand citizenship **or Australian permanent residency status.

  • Head of Product Ownership

    7 months ago

    Melbourne City Centre, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD - Lead the Merchant Product transformation - Be supported to grow your career at NAB - Make a genuine difference through the work you do for our customers and peers **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on...

  • Product Development Manager for Merchant Services

    4 weeks ago

    Melbourne, Victoria, Australia Davidson Full time

    About DavidsonWe have partnered with a leading and innovative financial organisation to drive growth and excellence in the industry.Job Description:As a Product Development Manager, you will lead the agile release train for merchant services initiatives, overseeing the planning, execution, and delivery of features related to Payment and card services.You...

  • Chief Merchant Services Delivery Lead

    4 weeks ago

    Melbourne, Victoria, Australia Davidson Full time

    About DavidsonWe are proud to partner with a leading financial organisation.The RoleWe seek a Chief Merchant Services Delivery Lead to oversee the agile release train for merchant services initiatives.Key Responsibilities:Facilitate Agile Release Train events, including PI Planning, Scrum of Scrums, ART syncs, and System Demos.Coordinate and drive the...

  • UBER Direct Merchant Operations Manager

    6 months ago

    Melbourne, Australia Uber Full time

    **#GreatMindsDon'tThinkAlike **At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. **About the Team** Uber...

  • Merchant Support Representative

    6 months ago

    Melbourne, Australia Square Full time

    Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our...

  • Associate, Merchant Strategy

    4 weeks ago

    Melbourne, Australia DoorDash Technologies Australia Pty Ltd Full time

    About the Team DoorDash is looking for top talent to play a pivotal role in growing our Australia & New Zealand business. This is a rare opportunity for someone excited about joining a fast-paced business! We’re looking for deep market knowledge to enable us to best serve our merchants by bringing to market game-changing products that will better service...

  • Finance Partner Business Lending and Merchant

    6 months ago

    Melbourne, Australia National Australia Bank Full time

    Finance Partner Business Lending and Merchant Services **Finance Partner Business Lending and Merchant Services** **Job no**: 794065 **Business unit**: Finance **Primary position location**: 395 Bourke St, Melbourne, VIC **Work type**: Permanent Full time **Region**: Remote: Work Anywhere - **Be a member of the Finance Partner team supporting Business...

  • Sales Merchant Representative

    2 months ago

    Melbourne, Australia Groupon Full time

    Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms...

  • Manager/consultant, Merchant Pricing and Portfolio

    7 months ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: Remote: Work Anywhere **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.** Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution...

  • Merchant Strategy Operations Analyst

    4 weeks ago

    Melbourne, Victoria, Australia DoorDash Technologies Australia Pty Ltd Full time

    About the RoleWe're seeking an experienced Merchant Strategy Operations Analyst to join our team at DoorDash Technologies Australia Pty Ltd. As a critical member of our growth and success, you will be responsible for key initiatives and metrics driving performance across our merchant partner base.This role requires a high level of autonomy and operational...

  • Merchant Consultant Representative

    4 months ago

    Melbourne, Australia Groupon Full time

    Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences-big and small, new and familiar-that make for a full, fun and rewarding...

  • Multilingual Customer Service Representative

    1 month ago

    Melbourne, Victoria, Australia SIX Payment Services Full time

    About UsWe are a global leader in payment technology, driving innovation and shaping the future of commerce.Job OverviewThis is an exciting opportunity to join our team as a Multilingual Customer Service Representative, where you will provide exceptional support to our merchants and partners.Key Responsibilities:Deliver top-notch customer service through...

  • Casual Keyholder

    4 months ago

    Melbourne City Centre, Australia Overland Footwear Full time

    **Who are we** Merchant 1948 is a New Zealand Family owned and operated footwear retailer who has been around since, you guessed it, 1948. We are a household name and a trusted source of premium leather footwear for all occasions. **The role** Based in our E**mporium Melbourne **store and reporting to the Store Manager you will be responsible for: -...

  • Technical Account Manager, Apac

    6 months ago

    Melbourne, Australia Cash App Full time

    **Company Description** It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Technical Account Manager, Apac

    6 months ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: - It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our...

  • General Manager

    7 months ago

    Melbourne City Centre, Australia Davidson Group Services Full time

    Shape, own and execute the longer term product strategy and direction - Excellent remuneration and career development opportunities and pathways - Preferred locations are Melbourne or Sydney Davidson are excited to be partnering with this leading Australian technology organisation that provides key essential services to millions of homes and individuals....

  • Risk Manager, Credit Risk

    8 months ago

    Melbourne, Australia Latitude Financial Services Full time

    Annual salary reviews and an appealing bonus package to complement your compensation + an attractive Bonus. Are you looking to leverage your analytical prowess and leadership skills in a dynamic role with a focus on credit risk management? If so, this opportunity might be perfect for you. As a vital member of our Credit Risk Pay team, you'll play a crucial...

  • Partner Success Associate, Key Accounts UBER

    6 months ago

    Melbourne, Australia Uber Full time

    **#GreatMindsDon'tThinkAlike **At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts! **About The Team** New...

  • Customer Service Specialist

    1 month ago

    Melbourne, Victoria, Australia Square Full time

    About UsAt Square, we're building a more inclusive economy that provides equal access to opportunity for all our customers. We strive to live by the same values in building our workplace.Job DescriptionWe are seeking a Customer Service Specialist to join our Merchant Support Experience team. As a key member of our team, you will be responsible for handling...

  • Partner Success Associate, Key Accounts Grocery

    6 months ago

    Melbourne, Australia Uber Full time

    **#GreatMindsDon'tThinkAlike **At Uber, we take pride in our diversity and working environment that sees you as more than just a person who can do the job, but a unique individual who can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts **About The Team** The...