Technical Account Manager, Apac

6 months ago


Melbourne, Australia Cash App Full time

**Company Description**
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

As a Mandarin-speaking Technical Account Manager, you will collaborate with our merchant partners, agency partners and internal teams to deliver world-class proactive service and technical excellence. You will focus on maintaining substantial, long-term merchant and agency partner relationships while resolving technical issues quickly and efficiently.

You will leverage your HTML, CSS, and Javascript expertise to analyze and creatively solve integration issues on merchant websites/ in-store terminals and partner with internal teams. Your technical acumen and interpersonal skills will allow you to serve as a trusted technical advisor to merchants, translating their business needs into technical solutions that drive feature and product adoption at scale.

In this pivotal role, you will report to our regional Lead, TAM.

We are much more than our job descriptions, but here's where you will begin.

**Responsibilities**:

- Serve as the primary technical point of contact for merchants and partners based in China, driving the technical relationships with merchant and agency partners.
- Proactively identify, diagnose and resolve critical technical issues in a timely and professional manner.
- Work closely with Account Management and other merchant-facing teams to ensure seamless operational support and satisfaction for our merchant and agency partners.
- Foster long-term user relationships that grow loyalty to Cash Commerce products
- Provide education to merchant partners, agency partners and internal teams on new and existing features.
- Produce accurate, timely status updates for support tickets that provide a balanced clarity of detail, demonstrating excellent organisational and communication skills.
- Document challenges and blockers encountered to further share your learnings with other technical account managers in stand-ups and status check-in calls.
- Own the end-to-end macro-level delivery of all in-store and online self-serve Integrations.
- Leveraging HTML, CSS, and Javascript skills to assess and creatively solve integration issues on merchant websites and in-store terminals.
- Oversee integration health monitoring, conduct thorough root-cause analyses, and implement proactive measures to prevent future issues.
- Work cross-functionally with Product, Engineering, and other departments to devise technical and operational enhancements for the merchant experience.
- Drive new features and product adoption with merchant partners, including betas and pilots.
- Efficiently manage and communicate with various stakeholders, centralising information from diverse sources to streamline processes.
- Set and manage expectations with senior leadership for key merchant accounts regarding critical incidents and project developments.
- Proactively lead new product life cycles in conjunction with engineering teams to facilitate merchant partner adoption, including technical documentation review, merchant/partner feedback, future deployments and continuous product improvement and evaluation.
- Manage incidents with precision and efficiency, conducting in-depth internal investigations to identify root causes and develop technical uplift mitigation strategies.
- Create and distribute merchant-facing content to clarify common issues and promote problem-solving.

As a Technical Account Manager, you will provide best-in-class guidance and advice in integration expertise across all omnichannel platforms, regions and segments. You maintain high-performing, healthy global self-service integrations, deliver retail onboarding and support our merchants through our technical account management queues.
**Qualifications**
Like us, you'll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay and Cash App.

You like to keep accurate with your actions, be brave with your decisions, do the right thing for all your stakeholders and shape the future with excitement.

**You'll have experience i



  • Melbourne, Victoria, Australia Burson APAC Full time

    About PositionBurson APAC is seeking a highly skilled Public Relations Account Executive to join our team.The ideal candidate will have a strong understanding of client service principles and be able to develop and implement effective communication strategies.


  • Melbourne, Australia Telix Pharmaceuticals (APAC) Full time

    Telix Pharmaceuticals is a dynamic, fast-growing radiopharmaceutical company with offices in Australia (HQ), Belgium, Japan, Switzerland, and the United States. Our mission is to deliver on the promise of precision medicine through targeted radiation. **At our core, we exist to create products that seek to improve the quality of life for people living with...


  • Melbourne, Australia Afterpay Full time

    **Company Description**: - It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our...


  • Melbourne, Victoria, Australia Burson APAC Full time

    About Burson APACBurson APAC is a leading global communications agency that helps brands redefine reputation as a competitive advantage. With a team of highly specialized professionals, we leverage industry-leading technologies and breakthrough creative to drive value for our clients.Our agency operates under WPP (NYSE: WPP), the creative transformation...


  • Melbourne, Victoria, Australia Burson APAC Full time

    Role OverviewBurson APAC seeks a highly motivated Public Relations Account Coordinator to join our team in Strategic Communications. As a key member of our team, you will be responsible for providing exceptional client service, developing and implementing media relations strategies, and supporting the account team in daily administrative tasks.Key...


  • Melbourne, Victoria, Australia imc AG Full time

    We are seeking an experienced Technical Support Specialist to join our team in Melbourne, Australia. This role will be responsible for providing timely and professional resolution of technical issues and incidents for our customers across the APAC region.


  • Melbourne, Victoria, Australia PATH4 Group Full time

    Job OverviewWe are seeking an experienced Freight Account Manager to join our team in West Melbourne. As a key member of our APAC region, you will be responsible for managing client relationships and driving business growth.


  • Melbourne, Victoria, Australia Logicalis Australia Full time

    About UsAt Logicalis Australia, we're driving the future of technology as Architects of ChangeTM. Our mission is to become the leading technology services provider and employer in the Asia-Pacific (APAC) region.We combine our expertise and resources to position ourselves as a tech powerhouse, capturing growth opportunities across APAC and delivering...


  • Melbourne, Victoria, Australia RLDatix Full time

    RDLatix is a global healthcare technology company dedicated to improving patient safety and outcomes. As a leading provider of software solutions for risk, safety, compliance, and workforce management, we empower organizations to make better informed decisions.We are seeking a highly skilled Technical Application Support Analyst to join our APAC Customer...


  • Melbourne, Victoria, Australia Anton Murray Consulting Full time

    Company Overview:As a leading consulting firm, Anton Murray Consulting is committed to delivering exceptional recruitment services in the financial services sector.Job Description:We are seeking an experienced IT Helpdesk Analyst to join our team in Melbourne. As an IT Helpdesk Analyst, you will be responsible for providing technical support to our clients...


  • Melbourne, Victoria, Australia Texada Software Full time

    Job DescriptionTexada Software is seeking a highly motivated and experienced Sales/Account Executive to join our Australian Sales team. As a key member of our team, you will be responsible for driving sales growth and building strong relationships with our customers in the APAC region.Key Responsibilities:Develop and execute sales strategies to achieve sales...


  • Melbourne, Victoria, Australia imc AG Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team in Melbourne, Australia. As a key member of our APAC region support team, you will be responsible for providing timely and professional resolution of technical issues and incidents for our customers.


  • Melbourne, Australia WorkWave Full time

    TEAM Software by WorkWave is searching for a talented Strategic Account Manager who is responsible for driving revenue growth from our Tier 1 clients within the APAC region. This role will see you focus exclusively on working with the APAC Head of Growth to formulate and execute the sales strategy within your assigned verticals, owning your clients in the...


  • Melbourne, Victoria, Australia Burson APAC Full time

    About Burson APACWe are a global communications leader built to create value for clients through reputation. With highly specialised teams, industry-leading technologies and breakthrough creative, we help brands and businesses redefine reputation as a competitive advantage so they can lead today and into the future.Our team operates under WPP (NYSE: WPP),...


  • Melbourne, Australia BayWa r.e. Full time

    BayWa r.e.- Suite 1, Level 13, 356 Collins Street, 3000, Melbourne, Australia- Work experience- FulltimeBayWa r.e. is the home for change makers. We r.e.think energy - how it is produced, stored and can be best used to enable the global renewable energy transition that is essential to the future of our planet. At BayWa r.e. we effect change globally. With...


  • Melbourne, Australia Wolters Kluwer Full time

    Job Summary This role manages the retention function of Wolters Kluwer Tax and Accounting APAC portfolio within a complex, global or high-profile territory/account, products/services, sales or account management processes. Primary focus is the retention of existing customers and re-engaging of lapsed customers with higher customer volume than traditional...


  • Melbourne, Victoria, Australia Anton Murray Consulting Full time

    Job DescriptionWe are seeking an experienced Technical IT Support Specialist to join our team in Melbourne. This is a contract position, and the ideal candidate will have excellent analytical and communication skills.The role involves providing technical support to our APAC partners, including incident management, problem resolution, and training on various...


  • Melbourne, Australia WorkWave Full time

    TEAM Software by WorkWave is searching for a talented Strategic Account Manager who is responsible for driving revenue growth from our Tier 1 clients within the APAC region. This role will see you focus exclusively on working with the APAC Head of Growth to formulate and execute the sales strategy within your assigned verticals, owning your clients in the...

  • Treasury Manager, Apac

    6 months ago


    Melbourne, Australia Afterpay Full time

    **Company Description**: - Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across...


  • Melbourne, Australia Telix Pharmaceuticals (APAC) Full time

    Telix Pharmaceuticals is a dynamic, fast-growing radiopharmaceutical company with offices in Australia (HQ), Belgium, Japan, Switzerland, and the United States. Our mission is to deliver on the promise of precision medicine through targeted radiation. **At our core, we exist to create products that seek to improve the quality of life for people living with...