Customer Service Officer

2 weeks ago

Ballarat, Australia Department of Energy, Environment and Climate Action Full time

Location: Western Region | Ballarat

Job type: Full time

Organisation: Department of Energy, Environment and Climate Action

**Salary**: $58,539 - $75,175

Occupation: Customer Service/Call Centre

Reference: VG/5000173450942340

The Customer Contact Centre is the first point of contact for many Victorians seeking Information from the Department of Energy, Environment and Climate Action (DEECA).

As a member of the Customer Contact Team, you will be responding to enquiries from the Victorian public via telephone, and digital channels. You will also be providing Victorians with information including provision of information about Emergency incidents via the Victorian Emergency Hotline.

To succeed in this role, you will need excellent communication skills, attention to detail, the ability to work independently and as part of a team and a proven ability to perform under pressure while providing outstanding customer service in a contact centre environment.

As part of a busy and vibrant team, you will be required to be available to work primarily from Monday to Friday, but also on weekends in response to emergency incidents. Shift lengths may be up to 12 hours and may occur at any time in a 24-hour period 7 days per week.

**Specialist/Technical Expertise/Qualifications**
- Experience in a contact centre environment
- Demonstrated ability working with Microsoft Dynamics, SharePoint and Customer Relationship Management Systems.

**These are ongoing positions. The work location for these positions is Ballarat with hybrid work arrangements available.**

To be considered for these positions, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.

For further information please refer to the attached position description.

**Applications close at midnight on Sunday 29 December 2024.**

**Other relevant information**:
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.

**A Diverse, Inclusive and Flexible Workplace**
- DEECA welcomes applicants from a diverse range of backgrounds and we focus on the essential requirements of the job and being consistent and fair in our treatment of all applicants. We also understand that a balanced life is important to our employees. Talk to us about our flexible options such as working some days from home, starting early or late, working part time, job sharing or accessing paid or unpaid leave._

  • Customer Experience Officer

    6 months ago

    Ballarat, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Customer Experience Officer

    6 months ago

    Ballarat, Australia Service Victoria Full time

    What we are looking for (Key Selection Criteria) Desired Skills & Qualifications - Previous experience in a customer support-related role supporting multiple communication channels, including live chat and phone support - Experience in customer relationship management (CRM) tools (Salesforce experience would be highly regarded) - Previous experience...

  • Customer Experience Officer

    6 months ago

    Ballarat, Australia Service Victoria Full time

    Location: Western Region | Ballarat Job type: Full time / 12 Months Organisation: Service Victoria **Salary**: $56,271 - $64,268 Occupation: Customer Service/Call Centre Reference: VG/1739206CM Ballarat CBD I Full Time I VPS2 I Staff will be required to work 7.6 hours per day between the hours of 8am and 8pm **The opportunity** **Your...

  • Customer Experience Officer

    7 months ago

    Ballarat, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Customer Service Officer

    4 months ago

    Ballarat, Australia State Revenue Office Full time

    Customer Service Officers - Start your career in a supportive and inclusive government agency - Multiple ongoing and fixed term roles are available - Salary $58,539 plus 11.5% superannuation - VPS Grade 2 - Based in Ballarat Govhub, with hybrid working arrangements What we offer The State Revenue Office is the Victorian Government's revenue management...

  • Customer Service Officer

    2 months ago

    Ballarat, Australia McCain Foods Limited Full time

    **Position Title**:Customer Service Officer **Position Type**: Regular - Full-Time **Position Location**: Ballarat **Grade**: Grade 02 **Requisition ID**: 32527 Behind every great McCain product is a team of over 20,000 individuals worldwide whose curiosity, courage and commitment are what have made McCain Foods an international household name. McCain...

  • Customer Service Officer

    4 months ago

    Ballarat, Australia are-able Full time

    Posted: 28/08/2024 Closing Date: 08/09/2024 **Job Type**: Contract Location: Ballarat, 219 Mair Street Job Category: Administration and Office **Who is are-able?** For over three decades, we have been transforming lives in local communities by providing services and fostering connection as WDEA Works. We are embarking on an extraordinary journey,...

  • Customer Service Officer

    3 weeks ago

    Ballarat, Australia are-able Full time

    Posted: 03/12/2024 Closing Date: 17/12/2024 **Job Type**: Permanent - Full Time Location: Ballarat, 219 Mair Street Job Category: Administration and Office **Who is are-able?** We have been deeply embedded in local communities for over three decades, transforming lives and fostering connections as WDEA Works. We are embarking on an extraordinary...

  • Customer Service Officer

    6 months ago

    Ballarat, Australia McCain Foods (Aust) Pty. Full time

    **Position Title**:Customer Service Officer **Position Type**: Regular - Full-Time **Position Location**:Ballarat **Requisition ID**: 29314 At McCain Foods, we know the importance that food plays in people's lives - the power it has to uplift and bring people, families, businesses and communities together. Guided by our purpose to bring enjoyment to...

  • Customer Service Officer

    7 months ago

    Ballarat, Australia Central Highlands Water Full time

    **Customer Service Officer - Maryborough** **Classification **Level - Central Highlands Water Enterprise Agreement **Team, unit **Customer Services **Division **Customer and Business Services **Work location **High Street, Maryborough The location may change depending on operational needs of the business. Note: As this is a face-to-face customer...

  • Customer Service Officer

    7 months ago

    Ballarat, Australia Central Highlands Water Full time

    **Customer Service Officer** **Classification **Level - Central Highlands Water Enterprise Agreement **Team, unit **Customer Service **Division **Customer and Business Services **Work location **Learmonth Road, Ballarat **Employment type **Full-time, Fixed-Term (until ) **Position reports to **Team Leader, Customer Service **Direct reports...

  • Customer Service Officer

    4 months ago

    Ballarat, Australia Ausreo Full time

    **Introduction**: Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for: Our agility to provide superior service and...

  • Billing Customer Service Officer

    7 months ago

    Ballarat, Australia Hudson Australia Full time

    **Job Title**: Billing Customer Service Officer **Position Details**: - **Employment Type**: Full-time - **Division / Department**: Corporate Services / Financial Transactional Services - **Reports To**: Team Leader Billing Customer Service - **Pay**: $40/hour - **Hours**: Full time - Contract: 6 months with possibility of extension - **Location:...

  • Customer Service Officer

    6 months ago

    Ballarat, Australia HOBAN Recruitment Full time

    **Join Our Dynamic Customer Service Team in Ballarat!** Are you a dedicated Customer Service professional looking for an exciting opportunity close to home? We have the perfect role for you! Join our team in Ballarat and embark on a journey of growth and fulfillment. **Why Choose Us**: - Convenient Work-Life Balance: Enjoy the perks of an ongoing casual...

  • Customer Service Officer Ballarat

    6 months ago

    Ballarat, Australia HOBAN Recruitment Full time

    **Join Our Dynamic Customer Service Team in Ballarat!** Are you a dedicated Customer Service professional looking for an exciting opportunity close to home? We have the perfect role for you! Join our team in Ballarat and embark on a journey of growth and fulfilment. **Why Choose Us**: - Convenient Work-Life Balance: Enjoy the perks of an ongoing casual...

  • Customer Service Officer- Fxt

    2 months ago

    Ballarat, Australia McCain Foods Limited Full time

    **Position Title**:Customer Service Officer - FXT **Position Type**: Temporary - Full-Time **Position Location**:Ballarat **Requisition ID**: 32801 Behind every great McCain product is a team of over 20,000 individuals worldwide whose curiosity, courage and commitment are what have made McCain Foods an international household name. McCain has a key...

  • Customer Service Officer

    3 weeks ago

    Ballarat East, Victoria, Australia Conquest Recruitment Group Full time

    About the RoleWe are seeking an experienced Customer Service Officer to join our team as a key member, providing exceptional service and administrative support. The successful candidate will work 38 hours a week, commencing at 8am.You will be reporting directly to the Sales Manager and be responsible for delivering outstanding customer experiences through...

  • Customer Service Officer

    4 months ago

    Ballarat, Australia Ausreo Pty Ltd Full time

    We have an exciting opportunity for a Part- Time Customer Services Officer to join our team in Ballarat, reporting to the Trade Service Centre Manager. As a key member of the team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the...

  • Accounts Receivable Customer Service Officer

    6 months ago

    Ballarat, Australia Ambulance Victoria Full time

    Location: Western Region | Ballarat Job type: Full time Organisation: Ambulance Victoria **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: AV/1779473 **Accounts Receivable Customer Service Officer - Full time Permanent - Ballarat location** At Ambulance Victoria we are proud to share our commitment to save and improve...

  • Accounts Receivable Customer Service Officer

    6 months ago

    Ballarat, Australia Ambulance Victoria Full time

    Accounts Receivable Customer Service Officer - Full time 2 year Fixed Term - Ballarat location At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play...