Customer Service Officer

3 months ago

Ballarat, Australia Ausreo Pty Ltd Full time

We have an exciting opportunity for a Part- Time Customer Services Officer to join our team in Ballarat, reporting to the Trade Service Centre Manager.

As a key member of the team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the local community. Your day will be varied as you will be involved in sales and enquiries, merchandising, liaising with customers and suppliers.

You will provide and maintain a professional and timely service with appropriate information to varied enquiries via phone, email and importantly face to face service. The role will include the following key responsibilities:

  • Providing excellence in customer service and the customer journey
  • Welcome new and existing customers into our showrooms
  • Actively promoting Ausreo’s products to generate sales
  • Merchandising and Stock Replenishment 
  • Process sale orders, generate quotations, engage with e-commerce and social media
  • Service Centre and office management
  • Troubleshooting and resolving enquiries via phone and email in a quick and efficient manner
  • Stock control in the warehouse
  • Coordinating production with factory staff
  • Coordinating logistics i.e. transport and deliveries 
  • Effectively communicating with all stakeholders and dealing with difficult customers effectively
  • General administration duties

To Be Successful

  • Strong communication skills both verbal and written
  • Previous experience in a retail, hardware, trade type environment will be highly regarded, steel industry experience will be highly regarded but not essential
  • Face to face selling and entrepreneurial spirit
  • Available to work Monday to Friday alternating hours from 06:30am-4:30pm.
  • Highly organized, great at multi-tasking and strong attention to detail
  • Strong computer skills and ability to pick up new systems quickly
  • Thrives in a team environment but can also work independently
  • Good ability to work under pressure
  • Driver’s license essential

If you have a welcoming approach, show high initiative and provide our customers with a unique experience; then this is the role for you.

Ausreo is currently experiencing growth due to the upturn in infrastructure and commercial construction projects. It is an exciting time to be part of the Ausreo family with opportunities for career development and progression.

In addition to a highly attractive base salary package and job satisfaction whilst working within a dynamic team environment. Ausreo employees are eligible to earn more with monthly cash incentives for achievable targets in line with our rapid growth. If you are ready for a challenge and believe you have what it takes, do not wait, apply now Join our team, become part of the culture, no weekend work and have the ability to grow as we continue to grow.

The successful candidate must have Australian Citizenship or legal Work Rights and must undertake a pre-employment medical assessment and National Police Check.

Ausreo is committed to building an inclusive and  diverse workforce. We strongly encourage applications from all diverse groups, including Aboriginal and Torres Strait Islander people and people with disability.

To submit your resume, please click the ‘Apply’ button.

Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for:

  • Our agility to provide superior service and support to our customers through our extensive Service Centre Network; and
  • Being at the forefront of innovative steel reinforcement solutions and technology.

Ausreo is committed to providing an inclusive and collaborative environment for our employees. Our aim is to ensure our people are engaged, motivated and prepared with the skills, knowledge and capabilities necessary to deliver company goals and expectations. This is evidenced in our mission to:

  • Ensure the health, safety and wellbeing of our employees is at the forefront of all business decisions and reflects Ausreo’s Safety First’ culture;
  • Embrace the strengths and differences of our people and build a workforce that reflects the diversity of the communities we serve.

  • Customer Experience Officer

    6 months ago

    Ballarat, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Customer Experience Officer

    6 months ago

    Ballarat, Australia Service Victoria Full time

    What we are looking for (Key Selection Criteria) Desired Skills & Qualifications - Previous experience in a customer support-related role supporting multiple communication channels, including live chat and phone support - Experience in customer relationship management (CRM) tools (Salesforce experience would be highly regarded) - Previous experience...

  • Customer Experience Officer

    6 months ago

    Ballarat, Australia Service Victoria Full time

    Location: Western Region | Ballarat Job type: Full time / 12 Months Organisation: Service Victoria **Salary**: $56,271 - $64,268 Occupation: Customer Service/Call Centre Reference: VG/1739206CM Ballarat CBD I Full Time I VPS2 I Staff will be required to work 7.6 hours per day between the hours of 8am and 8pm **The opportunity** **Your...

  • Customer Experience Officer

    6 months ago

    Ballarat, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Customer Service Officer

    3 months ago

    Ballarat, Australia State Revenue Office Full time

    Customer Service Officers - Start your career in a supportive and inclusive government agency - Multiple ongoing and fixed term roles are available - Salary $58,539 plus 11.5% superannuation - VPS Grade 2 - Based in Ballarat Govhub, with hybrid working arrangements What we offer The State Revenue Office is the Victorian Government's revenue management...

  • Customer Service Officer

    1 month ago

    Ballarat, Australia McCain Foods Limited Full time

    **Position Title**:Customer Service Officer **Position Type**: Regular - Full-Time **Position Location**: Ballarat **Grade**: Grade 02 **Requisition ID**: 32527 Behind every great McCain product is a team of over 20,000 individuals worldwide whose curiosity, courage and commitment are what have made McCain Foods an international household name. McCain...

  • Customer Service Officer

    3 months ago

    Ballarat, Australia are-able Full time

    Posted: 28/08/2024 Closing Date: 08/09/2024 **Job Type**: Contract Location: Ballarat, 219 Mair Street Job Category: Administration and Office **Who is are-able?** For over three decades, we have been transforming lives in local communities by providing services and fostering connection as WDEA Works. We are embarking on an extraordinary journey,...

  • Customer Service Officer

    5 months ago

    Ballarat, Australia McCain Foods (Aust) Pty. Full time

    **Position Title**:Customer Service Officer **Position Type**: Regular - Full-Time **Position Location**:Ballarat **Requisition ID**: 29314 At McCain Foods, we know the importance that food plays in people's lives - the power it has to uplift and bring people, families, businesses and communities together. Guided by our purpose to bring enjoyment to...

  • Customer Service Officer

    6 months ago

    Ballarat, Australia Central Highlands Water Full time

    **Customer Service Officer - Maryborough** **Classification **Level - Central Highlands Water Enterprise Agreement **Team, unit **Customer Services **Division **Customer and Business Services **Work location **High Street, Maryborough The location may change depending on operational needs of the business. Note: As this is a face-to-face customer...

  • Customer Service Officer

    6 months ago

    Ballarat, Australia Central Highlands Water Full time

    **Customer Service Officer** **Classification **Level - Central Highlands Water Enterprise Agreement **Team, unit **Customer Service **Division **Customer and Business Services **Work location **Learmonth Road, Ballarat **Employment type **Full-time, Fixed-Term (until ) **Position reports to **Team Leader, Customer Service **Direct reports...

  • Customer Service Officer

    3 months ago

    Ballarat, Australia Ausreo Full time

    **Introduction**: Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for: Our agility to provide superior service and...

  • Billing Customer Service Officer

    6 months ago

    Ballarat, Australia Hudson Australia Full time

    **Job Title**: Billing Customer Service Officer **Position Details**: - **Employment Type**: Full-time - **Division / Department**: Corporate Services / Financial Transactional Services - **Reports To**: Team Leader Billing Customer Service - **Pay**: $40/hour - **Hours**: Full time - Contract: 6 months with possibility of extension - **Location:...

  • Customer Service Officer

    3 weeks ago

    Ballarat East, Victoria, Australia Conquest Recruitment Group Full time

    We are seeking an experienced Customer Service Officer to join our team at Conquest Recruitment Group.About the Role Provide a high level of customer service via phone and adhere to quality standards Confirm orders and deliveries, respond to enquiries and resolve issues Process orders and use of computer systems Support the sales team and act as a first...

  • Customer Service Officer

    4 weeks ago

    Ballarat East, Victoria, Australia Conquest Recruitment Group Full time

    We are seeking an experienced Customer Service Officer to join our team at Conquest Recruitment Group. The successful candidate will work 38 hours a week, commencing at 8am, and report to the Sales Manager.The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to work effectively in a team...

  • Customer Service Officer

    5 months ago

    Ballarat, Australia HOBAN Recruitment Full time

    **Join Our Dynamic Customer Service Team in Ballarat!** Are you a dedicated Customer Service professional looking for an exciting opportunity close to home? We have the perfect role for you! Join our team in Ballarat and embark on a journey of growth and fulfillment. **Why Choose Us**: - Convenient Work-Life Balance: Enjoy the perks of an ongoing casual...

  • Customer Service Officer

    4 weeks ago

    Ballarat East, Victoria, Australia Conquest Recruitment Group Full time

    We are seeking an experienced Customer Service Officer to join our team at Conquest Recruitment Group. The successful candidate will work 38 hours a week, commencing at 8am, and will be responsible for a range of customer service and administrative duties.Key Responsibilities:Provide a high level of customer service via phone and adhere to quality...

  • Customer Service Officer Ballarat

    5 months ago

    Ballarat, Australia HOBAN Recruitment Full time

    **Join Our Dynamic Customer Service Team in Ballarat!** Are you a dedicated Customer Service professional looking for an exciting opportunity close to home? We have the perfect role for you! Join our team in Ballarat and embark on a journey of growth and fulfilment. **Why Choose Us**: - Convenient Work-Life Balance: Enjoy the perks of an ongoing casual...

  • Customer Service Officer- Fxt

    4 weeks ago

    Ballarat, Australia McCain Foods Limited Full time

    **Position Title**:Customer Service Officer - FXT **Position Type**: Temporary - Full-Time **Position Location**:Ballarat **Requisition ID**: 32801 Behind every great McCain product is a team of over 20,000 individuals worldwide whose curiosity, courage and commitment are what have made McCain Foods an international household name. McCain has a key...

  • Customer Service Officer

    6 days ago

    Ballarat East, Victoria, Australia Conquest Recruitment Group Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Officer to join our team at Conquest Recruitment Group. This is an exciting opportunity for a professional with excellent customer service skills and experience in a similar role.The successful candidate will work 38 hours a week, commencing at 8am, and report directly to the...

  • Customer Service Officer- FXT

    4 weeks ago

    Ballarat, Australia McCain Foods Full time

    Position Title: Customer Service Officer- FXT Position Type: Temporary - Full-Time ​Position Location: Ballarat Requisition ID: 32801 Behind every great McCain product is a team of over 20,000 individuals worldwide whose curiosity, courage and commitment are what have made McCain Foods an international household name.  McCain has a key...