Customer Service Officer

7 months ago

Ballarat, Australia Central Highlands Water Full time

**Customer Service Officer**

**Classification **Level - Central Highlands Water Enterprise Agreement

**Team, unit **Customer Service

**Division **Customer and Business Services

**Work location **Learmonth Road, Ballarat

**Employment type **Full-time, Fixed-Term (until )

**Position reports to **Team Leader, Customer Service

**Direct reports **Nil

**Our Values**

Our vision: _Our Water - Our Customers - Healthy Living _

Our mission: _Together, we provide quality water and wastewater services, safely, efficiently and sustainably to _
- communities in the Central Highlands Region _

Our values: _Integrity Teamwork Leadership Care**Organisational Environment**

At Central Highlands Water (CHW) ‘_Safety is Everyone’s Priority_. We are committed to the safety of our people,
customers and the community we serve and have a zero tolerance towards bullying, harassment or violence within
the workplace.

We have an inclusive workplace that embraces diversity and difference. We believe all jobs can be worked flexibly
disability, LGBTIQA+ and people from different cultural backgrounds.

We support and encourage employees’ continuous professional development. Employees are supported in keeping
informed of current industry best practice and are encouraged to take an active personal interest in staying up to
date with professional practices, standards and latest trends.

We believe that everyone has the capability to demonstrate leadership, regardless of their formal level of authority.
We expect all team members to focus their efforts on developing and displaying the leadership behaviours defined
in our Leadership Capability Framework.

**Purpose**

The primary objectives of the Customer Services Officer is to receive telecommunications and over the counter,

written and verbal enquiries that relate to customer accounts. These accounts must be accurately maintained

within the accounts and associated databases, facilitate connections to services and receive payments.

The majority of customer contact is through our call centre where this role will mainly work.

**Key Duties/Responsibilities**
- Be a first point of contact for customer service enquiries.
- Handle incoming customer phone calls ensuring the relevant Business KPI’s are met.
- Provide professional and positive service to all CHW customers in an interested, engaged and personable

manner.
- Resolve customers’ issues within level of delegation or escalate where appropriate.
- Consider the needs of the customer and CHW and respond appropriately.
- Treat all customers with honesty, fairness, sensitivity and dignity.
- Facilitate the organisation’s telecommunications flows and coordination of visitors to CHW.
- Provide and process advice/information to meet customer account enquiry needs including but limited to
- Process and maintain accurate customer property details within the appropriate billing system.
- Other duties as directed.

**. Authority and Accountability**
- Accountable for the provision of professional and positive first point of contact service to CHW customers.
- Accountable for accurate and timely maintenance of databases relevant to the position as well as

compliance with all relevant policies procedures, codes and other business instruments.
- Constructively contribute to creating and maintaining CHW’s desired culture by demonstrating CHW’s

values and behaviours, and being mindful and respectful.
- Work effectively in a multi-functional environment, dedicated to the success of the team.
- At all times, create, maintain and foster a safe work environment and ensure compliance with the

provisions of the Occupational Health and Safety Act, Regulations and CHW policies and procedures.
- Required to actively participate in training as required.

**. Judgement and Decision Making**
- Able to identify customers’ needs and respond appropriately.***
- Able to identify when appropriate to refer customers to the Customer Care Team for further assistance.

**. Specialist Knowledge and Skills**
- Good working knowledge of customer service principles.
- Demonstrated computer skills and working knowledge of Microsoft Office, internet, and specialist
- Accuracy in processing and maintaining customer property details within the appropriate billing system.
- Ability to interact and work with customers to achieve call quality assessment requirements.

**. Leadership/Management Skills**
- Leading self by taking responsibility for your choices, actions and performance and working within the

baseline indicators in the leadership capability framework.

**. Interpersonal Skills**
- Good communication, interpersonal and public relations skills, to enable effective, courteous and

professional interaction with others.
- Ability to work effectively as part of a team.
- Demonstrated capacity to treat all customers and colleagues with honesty, fairness, sensitivity, and

dignity.

**. Qualifications and Experience**
- Experience in a professiona

  • Customer Experience Officer

    7 months ago

    Ballarat, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Customer Experience Officer

    18 hours ago

    Ballarat, Australia Service Victoria Full time

    Location: Western Region | Ballarat Job type: Full time / 12 Months Organisation: Service Victoria **Salary**: $55,439 - $71,194 Occupation: Communications, Marketing and Media Reference: VG/1665591SSJBCM Position Title: Customer Experience Officer Work Location: Ballarat CBD Employment Type: Full Time Tenure: Fixed Term (12 months initially) VPS...

  • Customer Experience Officer

    7 months ago

    Ballarat, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Customer Service Officer

    4 months ago

    Ballarat, Australia State Revenue Office Full time

    Customer Service Officers - Start your career in a supportive and inclusive government agency - Multiple ongoing and fixed term roles are available - Salary $58,539 plus 11.5% superannuation - VPS Grade 2 - Based in Ballarat Govhub, with hybrid working arrangements What we offer The State Revenue Office is the Victorian Government's revenue management...

  • Customer Service Officer

    3 hours ago

    Ballarat, Australia HAYS Full time

    Kick start your career with VIC roads assisting others in a busy office environment. **Your new company** Seeking customer service focused professionals to work in their busy Contact Centre. Due to the continual busy environment, positions have become available for experienced and bubbly customer service professionals to join their evolving workforce. You...

  • Customer Service Officer

    3 months ago

    Ballarat, Australia McCain Foods Limited Full time

    **Position Title**:Customer Service Officer **Position Type**: Regular - Full-Time **Position Location**: Ballarat **Grade**: Grade 02 **Requisition ID**: 32527 Behind every great McCain product is a team of over 20,000 individuals worldwide whose curiosity, courage and commitment are what have made McCain Foods an international household name. McCain...

  • Customer Service Officer

    4 months ago

    Ballarat, Australia are-able Full time

    Posted: 28/08/2024 Closing Date: 08/09/2024 **Job Type**: Contract Location: Ballarat, 219 Mair Street Job Category: Administration and Office **Who is are-able?** For over three decades, we have been transforming lives in local communities by providing services and fostering connection as WDEA Works. We are embarking on an extraordinary journey,...

  • Customer Service Officer

    4 weeks ago

    Ballarat, Australia are-able Full time

    Posted: 03/12/2024 Closing Date: 17/12/2024 **Job Type**: Permanent - Full Time Location: Ballarat, 219 Mair Street Job Category: Administration and Office **Who is are-able?** We have been deeply embedded in local communities for over three decades, transforming lives and fostering connections as WDEA Works. We are embarking on an extraordinary...

  • Customer Service Officer

    7 months ago

    Ballarat, Australia McCain Foods (Aust) Pty. Full time

    **Position Title**:Customer Service Officer **Position Type**: Regular - Full-Time **Position Location**:Ballarat **Requisition ID**: 29314 At McCain Foods, we know the importance that food plays in people's lives - the power it has to uplift and bring people, families, businesses and communities together. Guided by our purpose to bring enjoyment to...

  • Customer Service Officer

    7 months ago

    Ballarat, Australia Central Highlands Water Full time

    **Customer Service Officer - Maryborough** **Classification **Level - Central Highlands Water Enterprise Agreement **Team, unit **Customer Services **Division **Customer and Business Services **Work location **High Street, Maryborough The location may change depending on operational needs of the business. Note: As this is a face-to-face customer...

  • Customer Service Officer

    4 months ago

    Ballarat, Australia Ausreo Full time

    **Introduction**: Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for: Our agility to provide superior service and...

  • Billing Customer Service Officer

    7 months ago

    Ballarat, Australia Hudson Australia Full time

    **Job Title**: Billing Customer Service Officer **Position Details**: - **Employment Type**: Full-time - **Division / Department**: Corporate Services / Financial Transactional Services - **Reports To**: Team Leader Billing Customer Service - **Pay**: $40/hour - **Hours**: Full time - Contract: 6 months with possibility of extension - **Location:...

  • Customer Service Officer

    6 months ago

    Ballarat, Australia HOBAN Recruitment Full time

    **Join Our Dynamic Customer Service Team in Ballarat!** Are you a dedicated Customer Service professional looking for an exciting opportunity close to home? We have the perfect role for you! Join our team in Ballarat and embark on a journey of growth and fulfillment. **Why Choose Us**: - Convenient Work-Life Balance: Enjoy the perks of an ongoing casual...

  • Customer Service Officer Ballarat

    7 months ago

    Ballarat, Australia HOBAN Recruitment Full time

    **Join Our Dynamic Customer Service Team in Ballarat!** Are you a dedicated Customer Service professional looking for an exciting opportunity close to home? We have the perfect role for you! Join our team in Ballarat and embark on a journey of growth and fulfilment. **Why Choose Us**: - Convenient Work-Life Balance: Enjoy the perks of an ongoing casual...

  • Customer Service Officer- Fxt

    2 months ago

    Ballarat, Australia McCain Foods Limited Full time

    **Position Title**:Customer Service Officer - FXT **Position Type**: Temporary - Full-Time **Position Location**:Ballarat **Requisition ID**: 32801 Behind every great McCain product is a team of over 20,000 individuals worldwide whose curiosity, courage and commitment are what have made McCain Foods an international household name. McCain has a key...

  • Customer Service Officer

    1 month ago

    Ballarat East, Victoria, Australia Conquest Recruitment Group Full time

    About the RoleWe are seeking an experienced Customer Service Officer to join our team as a key member, providing exceptional service and administrative support. The successful candidate will work 38 hours a week, commencing at 8am.You will be reporting directly to the Sales Manager and be responsible for delivering outstanding customer experiences through...

  • Customer Service Officer

    19 hours ago

    Ballarat, Australia Ausreo Full time

    **Introduction**: Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for: Our agility to provide superior service and...

  • Accounts Receivable Customer Service Officer

    7 months ago

    Ballarat, Australia Ambulance Victoria Full time

    Location: Western Region | Ballarat Job type: Full time Organisation: Ambulance Victoria **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: AV/1779473 **Accounts Receivable Customer Service Officer - Full time Permanent - Ballarat location** At Ambulance Victoria we are proud to share our commitment to save and improve...

  • Accounts Receivable Customer Service Officer

    7 months ago

    Ballarat, Australia Ambulance Victoria Full time

    Accounts Receivable Customer Service Officer - Full time 2 year Fixed Term - Ballarat location At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play...

  • Accounts Receivable Customer Service Officer

    6 months ago

    Ballarat, Australia Ambulance Victoria Full time

    At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our...