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Programs Administrator

4 months ago

Cranbourne West, Australia Simply Helping Gippsland South and West Full time

Monthly Recognition and Reward 'Employee of the Month'
- Full Time Permanent Role | Mon - Fri 9 AM to 5 PM | Cranbourne West
- Ongoing Career Development & Training Opportunities

**About Simply Helping**

Simply Helping Gippsland South & West is a provider of in-home supports with the purpose of adding value, meaning and dignity to the lives of service users and supporting their independence.

Simply Helping commits to the following principles and requires its employees to match that commitment and act appropriately in reporting and addressing any concerns:
- Zero tolerance of racism
- Zero tolerance of abuse towards the elderly or persons with disability
- The Victorian Child Safe Standards
- Respecting and valuing First Nations children.

**Purpose of Position**

To assist new and existing Simply Helping Gippsland South and West service users to:

- achieve their goals and receive safe, quality supports aligned to individual preferences through the thorough and efficient completion of service agreements, care plans and associated documents.
- arrange supports and assist service users to effectively manage funding.

**Key Responsibilities**
- Work collaboratively and constructively with Simply Helping teams/departments, external service providers, allied health professionals and other stakeholders to achieve the purpose of the position.
- Receive and promptly process referral forms for new enquiries/referrals.
- Complete the intake process for service users in accordance with Simply Helping processes.
- Liaise with the Clinical Educator and Senior Programs Admin: Complex on any complex care/medication plans or specific training requirements for support workers assisting complex service users.
- Assist service users to understand their allocated program funding and how to optimise the use of funding with appropriate services.
- Assist service users to engage with services in alignment with their goals and monitor and record their progress.
- Assist service users and Simply Helping service coordinators to set up and implement supports.

**Skills/Attributes**
- Excellent attention to detail.
- Strong workload management ability.
- Clear communication and ability to develop report with colleagues, service users and other stakeholders.
- Good problem-solving and decision-making skills.
- Strong ethical standards and personal integrity.

**Qualifications, Experience and Knowledge**
- Proficient in Microsoft Office.
- Understanding of NDIS/TAC/HCP rules and standards.
- Valid Police Check, WWCC, NDIS Screening Check & 3 Covid Doses required.