Manager, Client Services

5 months ago

Sydney, Australia Cashrewards Full time

Heyyyyy We're Cashrewards, Australia’s most loved cashback platform.
- Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they recently voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding socheck out this role to see if you fancy a slice yourself.

**About the Role**

This role will lead and mentor a high performing team within the Client Services function, and drive them to achieve commercial targets and foster client growth, whilst collaborating with key stakeholders across the business.

You will be responsible for managing key enterprise clients, ensuring their growth and success. Strong client relationship skills, a commercial mindset, and excellent negotiation abilities are crucial.

**Your Focus**:

- Manage a team comprising of Senior Account Managers, Account Managers, Account Executives, and Coordinators. Collaborate with team members to establish clear goals, provide feedback, create development plans, and monitor progress.
- Contribute to the Client Services team strategy, taking into account client and team feedback.
- Manage a selection of enterprise clients, ensuring growth and meeting client objectives. Present and share marketing ideas with your brands with accompanied performance updates.
- Foster a positive team culture within your team and collaborate with other leaders to drive a strong Client Services culture and encourage collaboration.
- Attend regular client meetings with your team members, providing input and feedback.
- Manage key internal and external stakeholders at all levels, ensuring smooth workflow across our partnerships with networks and clients.
- Drive the framework on Client Service Plans, Business Reviews, Media Proposals, etc. Ensure plans drive value, align strategically and ensure team have the necessary tools and adhere to relevant timelines.
- Ensure compliance with policies and procedures within the team and continually drive successful and competitive outcomes.
- Take responsibility for sustaining and renewing direct client and network contracts and agreements that drive additional and increased revenue.

**About You**:

- Able to work under pressure with a positive can-do attitude.
- Extensive marketing/sales experience, delivering business objectives. Familiarity with loyalty, retail, e-commerce, and technology spaces, along with a demonstrated history of working in any of these areas.
- Demonstrated experience managing team members and leading a team.
- Ability to manage change and support others during times of transition.
- Strong commercial awareness and efficient time management skills.
- Excellent verbal, written, and presentation skills, with the confidence to provide insights and feedback to internal and external stakeholders.
- Possess a solution-oriented mindset and the ability to solve client problems and navigate technical issues.
- Strong work ethic and high reliability.
- A strong desire to execute, drive impact, and develop within our organisation.
- Another cool thing, we're right smack-band in the middle of Sydney CBD (next to the QVB) so we're easy to get to.

There's lots more to love about working here, like:

- Flexible working
- Friday hours (finish at 3pm on Fridays)
- Double cashback
- Free access to Headspace
- Discounted fitness classes and wellness offering
- Birthday leave
- 16 weeks paid parental leave
- Ability to work up to 90 days a year from anywhere in the world
- Awesome people who you'll get to know at some of our awesome celebrations and social events

We’ve grown so much in the last few years and as this ad proves, we’re still growing. So if you’re keen to jump on board and help us steer this fine ship into the future, don’t let this opportunity pass you by. So jump in, forget FOMO. Join the Cashrewards team today.

Check out our careers page

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