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Client Services Manager

7 months ago

Sydney, Australia SB Recruitment Pty Ltd Full time

Work with warm leads, sharpen the sales process and be rewarded
- Dynamic, innovative and stable financial services industry
- Generous salary package

**The Company..**
With offices across Australia and the Asia Pacific, this known market leader has been experiencing year on year growth. Due to continued expansion a gap exits for a Client Services Manager to mentor, develop, and maximise a sales team working across a variety of retail platforms.

**The Benefits.**
- Generous salary package
- Dynamic, innovative and stable financial services industry
- Work with warm leads, sharpen the sales process and be rewarded

**The Job..**
Reporting through to the General Manager, you will be responsible for the following duties:

- Manage the day to day sales activities of the Sales and Client Services team across phone sales, retail face to face sales and web enquiries.
- Oversee and report on sales and client service activities to identify any service gaps and enhance workflow.
- Actively involved in industry networking events to continually build on the client base, enhance reach and develop opportunities.
- Ensure sales and client service targets are met.
- Collaborate with accounts and operations to ensure a smooth sales process and identify any gaps.
- Focus on continual improvement processes across the group.
- Mentor, develop and build the Sales and Client Service team to ensure clients receive exceptional service.
- Work closely with the marketing team to match marketing material to drive sales and meet targets.
- Develop tailored and innovative sales solutions for key clients.
- Contribute to IT projects to drive better client experience and suggest system enhancements to aid reporting.
- Develop office sales strategies so that the Sales and Client Service Execs shine.

**You..**
To be successful in this role, you must have experience in the following areas:

- A natural leader with the ability to lead a team to empower every team member to enhance their potential.
- Strategic vision to understand changing market trends and foster sustainable growth.
- Nurture and develop the Client Services team to enhance individual and team based performance.
- An extensive background in sales methodologies, techniques and best practices combined with a genuine desire to build strong customer relationships and understand buyer behaviors.
- Ability to leverage data analytics and sales metrics to optimize the sales process and identify opportunities based on real-time insights.
- Foster collaborative partnerships by building relationships, driving growth and a positive brand recognition.
- Exceptional communication skills with the ability to convey complex ideas with clarity and purpose.
- Results oriented and accountable for sales targets.

**How to apply..