Visitor Services Officer

2 months ago

Sydney, Australia NSW Crown Lands and Public Spaces Full time

**_Together we shape thriving communities, public spaces, places and economies._**
- **Casual opportunity**:

- **Location - Royal Botanic Garden Sydney**:

- **Hourly casual rate starting from $38.71 (Clerk Grade ½)**

**The role**
As a Visitor Services Officer, you'll be the face of the Botanic Gardens, working in the shop to ensure every visitor has a positive and enjoyable retail experience. You'll assist customers with product enquiries, process transactions, and manage merchandise sales, all while promoting the Gardens' unique offerings. In addition to retail duties, you'll handle event bookings, provide visitor information, and support the Events Venues team in meeting their sales and venue hire targets.

You'll thrive in a busy environment, balancing retail responsibilities with customer service excellence. With a focus on delivering high-quality service, you'll play a key role in ensuring smooth shop operations and creating memorable experiences for every visitor.

For more information read the full Role Description: Visitor Services Officer

**What you will bring to the role**
- Solid experience in a retail environment, with skills in cash handling, using digital booking systems, and managing customer enquiries in a reception or frontline service area.
- A high level of personal presentation, ensuring a professional and welcoming atmosphere for visitors.
- Outstanding customer service abilities, demonstrating empathy, care, and a genuine desire to enhance the visitor experience.
- Strong problem-solving skills to efficiently and professionally resolve customer complaints or issues.
- Excellent communication skills, able to convey product information, promote Garden activities, and assist with enquiries.
- Effective time management to balance multiple tasks and maintain smooth daily operations.

**What is an essential requirement**:

- Ability to work outside of normal working hours and on weekends if required.
- Current driver’s licence

**About us**
Botanic Gardens of Sydney, under the Royal Botanic Gardens and Domain Trust, is Australia’s oldest scientific institution and a custodian of over $1.2 billion in cultural, heritage, and botanical collections. As the premier botanical research institute, we encompass world-leading botanic gardens and Sydney’s leading outdoor live entertainment precinct. We engage international, national, and regional visitors, making us a leading entity in the NSW tourism sector.

**Join us**

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

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