Customer Service and Experience Officer

2 weeks ago

Sydney, New South Wales, Australia Scape Full time
Job Overview

Scape, a leading provider of student accommodation in Australia, is seeking an exceptional Customer Service and Experience Officer to join their team. As the face of Scape, you will be responsible for delivering top-notch service and support to residents and visitors.

This role offers a unique opportunity to work in a dynamic and growing business that values diversity and inclusivity. Our vision is to create a harmonious and empowered community where everyone's voice is heard and celebrated.

About the Role
  • Salary: $63,726 (effective)
  • Location: Sydney

As a Customer Service and Experience Officer, you will possess exceptional communication and organizational skills, a knack for problem-solving, and a passion for delivering outstanding customer experiences.

Responsibilities

Your key responsibilities will include:

  • Providing excellent customer service and support to residents and visitors
  • Delivering exceptional experiences through personalized interactions and attention to detail
  • Collaborating with internal stakeholders to resolve issues and improve services
  • Staying up-to-date with industry trends and best practices to continually enhance customer experience
Requirements

To succeed in this role, you will need:

  • Exceptional communication and interpersonal skills
  • Strong organizational and time management skills
  • A passion for delivering outstanding customer experiences
  • A willingness to learn and adapt to changing situations
Benefits

Scape offers a range of benefits to its employees, including:

  • Annual flu vaccinations and skin checks
  • Insurance discounts up to 10% with top providers
  • A month dedicated to well-being and health
  • Birthday leave and generous referral bonuses
About Us

Scape is committed to creating a safe and inclusive environment for students to thrive. We value diversity and strive to create a harmonious and empowered community. If you are passionate about delivering exceptional customer experiences and working in a dynamic and growing business, we encourage you to apply.

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