Client Services and Sales Manager, Apac

5 months ago

Sydney, Australia comScore Full time

**Job Title**: Client Services and Sales Manager, APAC
**Location**: Sydney, Australia (Remote Work Available)

**Company**: Comscore

**Annual Earnings / Salary Range**: $70,000.00 - $80,000.00 (exclusive superannuation)

**Posting Date**: March 7th to April 3rd

**About This Role**:
Comscore is looking for a Client Services and Sales Manager who will be responsible for administering and reviewing customer services and after-sales services (box office entry) through regular liaison with clients, being both Film distributors and Exhibitions in the Asian Pacific Region (APR), along with APR business partners including Redwood (Nielsen), ENT Group, KOFIC and Kogyo Tsushin to collect, collate and manage daily data feeds and summary data products and records.
This includes, but is not limited to, database maintenance, including distributor location booking, Release Schedule production, film research, processing of distributor reported numbers and researching film titles and credits. Update and upkeep of administration tasks in Comscore’s products as well as any new products brought to market.
The role requires fluent reading, writing and communication skills in Mandarin and Cantonese.

The company’s Head Office is based in Sydney but the position can be remote, and so can be undertaken from any location in Australia.

**What You’ll Do**:

- Assisting in developing and implementing after-sales services to ensure customer satisfaction and ensure performance/suitability of products purchased.
- Provide Comscore product sales (such as but not limited to; Comscore Movies, IBOE, Showtime Analytics platform and Gower St Forecast) demonstrations and training for any prospective clients.
- Liaise with Manager and VP Movies, APAC & Australia and keep them informed of new sales, subscription rates and renewals. All invoicing for new/existing customers is to be managed from Asia Pacific office, based in Sydney, Australia.
- Perform Customer Services tasks, e.g., attending to customer enquiries as a priority, and ensuring customer requests are fulfilled where possible, or directed to the necessary manager.
- Accessing and entering Flash and Reported box office data into the applicable Client programs or systems, when necessary.
- Build and maintain relationships with exhibitors and distributors in APAC.
- Aim to continually increase the efficiency of the daily collection by converting all theatres in Asia to electronic reporting.
- Daily review all matched and unmatched title reports, create JIRA requests to rectify any issues.
- Send out feeds and Top Film reports on weekdays and on weekends.
- Perform Overnight Services, e.g., collecting missing grosses, liaising with cinema managers, following-up queries for Client's management, and supporting other aspects of overnight operations.

**Other tasks, as required by management**:
Administering customer services
- Client Services - to attend to client enquiries as a priority, to ensure client requests are fulfilled where possible, or directed to the necessary manager.
- Overnight Services - to collect missing grosses, and liaise with cinema managers, to follow up queries for Management, and to support aspects of overnight operations.
- Client Services Administration - Maintaining the Rentrak database through the processing of reported data, updating release information, and assisting with location booking.
- Collection and processing of APR summary data, as well as new territories as they establish in the APR.
- Ensuring all the Asian Pacific releases and calendars are updated for Summary and Overnight purposes, including box office figures, date changes, film profiles, and historical box office.
- Cross-referencing and title matching of all electronically imported titles/codes against titles in all comScore’s systems.
- Send out feeds and Top Film reports on weekdays and on weekends
- Data verification of all Studio Reported Grosses (SRG) and FLASH ensuring that cross checks and validation for all entered data balances.
- Assist and provide instruction and feedback to Night Call Centre team.
- Respond and action to any inquiries from the Night Call Centre team.
- Daily review of all matched and unmatched title reports, create JIRA’s to rectify any issues.
- Ensure all theatre location data is up to date and accurate and continual maintenance of the information captured for each theatre.
- Cover duties of the Manager
- Asia Pacific Operations during absences or leave.
- Cover shifts as required for night and weekend operations.
- Other duties as instructed by Senior Management.
- Working rotational roster that includes weekends and public holidays.

**Time Management**:

- To ensure that necessary weekly data is collected and entered on time.
- To ensure that weekly summary data products are created on time.
- To ensure that release information is entered on time for upcoming releases.
- To ensure that electronic feed files and Top Film reports are created and sent

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