![Supercare Solutions Pty Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Specialist
2 weeks ago
**About Us**
Join our dynamic team at SuperCare, an Australian company dedicated to assisting eligible patients with the early release of their Superannuation for medical treatment costs. Our mission is to empower individuals to prioritise their well-being. With more than a decade of experience, we are committed to positively impacting our clients’ lives. We pride ourselves on delivering exceptional customer service and building strong relationships with our clients. With offices in Sydney and Canberra, we are strategically positioned to serve clients Australia-wide.
Being the pioneer and industry leader, we continuously find ways to serve our clients better. As we grow, we're seeking a highly skilled Customer Service Specialist to join us in delivering unparalleled support to our valued clients.
If you are passionate about making a meaningful impact and thrive in a collaborative, innovative setting, please submit your resume through this platform. We look forward to meeting you
**The Role**
As a Customer Service Specialist, you will play a pivotal role in ensuring customer satisfaction and retention. You will be responsible for communicating with relevant government agencies as part of our services to the clients. This role requires a customer-centric mindset as well as excellent communication and interpersonal skills.
**Responsibilities**
- Communicate with government agencies as part of our client services.
- Collaborate cross-functionally with other departments to address customer needs and improve overall service delivery.
- Proactively identify opportunities for process improvement and contribute to the development of best practices.
- Maintain accurate records of customer interactions and follow-up activities in our CRM system.
- Uphold SuperCare policies and procedures while adhering to service level agreements (SLAs).
**Qualifications**
- Minimum of 2 years of experience in a customer service role or equivalent role
- Strong interpersonal skills and the ability to build rapport with colleagues and other stakeholders
- Excellent written and verbal communication skills, with a keen attention to detail
- Proficiency in using CRM software and other relevant tools to manage customer interactions
- Ability to thrive in a fast-paced environment and adapt to changing priorities
- A proactive approach to problem-solving and a commitment to delivering exceptional service
- Experience in the Medical Administration industry is a plus
**Benefits**:
- **Competitive salary** commensurate with experience
- Opportunities for **professional development** and advancement within SuperCare
Pay: From $60,000.00 per year
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (preferred)
Work Location: In person
-
Customer Service Specialist
4 weeks ago
Parramatta, Australia Clarrow Full timeBe a part of one of Australia's leading financial services businesses - Up to $100,000 plus Superannuation - Parramatta location **The Company** Our client is a nationally renowned financial services business that provides personalised finance solutions incorporating Lending & General Insurance solutions. **The Role** Due to an internal promotion, our...
-
Customer Service Specialist
11 hours ago
Parramatta, Australia Clarrow Full timeBe a part of one of Australia's leading financial services businesses - Up to $100,000 plus Superannuation - Parramatta location **The Company** Our client is a nationally renowned financial services business that provides personalised finance solutions incorporating Lending & General Insurance solutions. **The Role** Due to an internal promotion, our...
-
Customer Service Specialist
5 days ago
Parramatta, New South Wales, Australia Supercare Solutions Pty Ltd Full timeAbout UsJoin our dynamic team at SuperCare, an Australian company dedicated to assisting eligible patients with the early release of their Superannuation for medical treatment costs. Our mission is to empower individuals to prioritise their well-being. With more than a decade of experience, we are committed to positively impacting our clients' lives. We...
-
Customer Service Specialist
6 days ago
Parramatta, New South Wales, Australia Clarrow Full timeBe a part of one of Australia's leading financial services businesses Up to $100,000 plus Superannuation Parramatta locationThe CompanyOur client is a nationally renowned financial services business that provides personalised finance solutions incorporating Lending & General Insurance solutions.The RoleDue to an internal promotion, our client is on the hunt...
-
Insurance Customer Service Specialist
6 days ago
Parramatta, New South Wales, Australia Randstad Full timeYour new companyJoin a recognised industry leader on their journey to make sure their customers are living a healthier, longer and better life. This insurance specialist has made it their mission to make a difference in people's lives through a strong sense of commitment and purpose. People love coming to work with them as they do really value their...
-
Insurance Customer Service Specialist
4 weeks ago
Parramatta, New South Wales, Australia Randstad Australia Full timeYour new companyJoin a recognised industry leader on their journey to make sure their customers are living a healthier, longer and better life. This insurance specialist has made it their mission to make a difference in people's lives through a strong sense of commitment and purpose. People love coming to work with them as they do really value their...
-
Insurance Customer Service Specialist
6 days ago
Parramatta, New South Wales, Australia Randstad Australia Full timeYour new companyJoin a recognised industry leader on their journey to make sure their customers are living a healthier, longer and better life. This insurance specialist has made it their mission to make a difference in people's lives through a strong sense of commitment and purpose. People love coming to work with them as they do really value their...
-
Insurance Customer Service Specialist
3 weeks ago
Parramatta, New South Wales, Australia Randstad Australia Full timeYour new companyJoin a recognised industry leader on their journey to make sure their customers are living a healthier, longer and better life. This insurance specialist has made it their mission to make a difference in people's lives through a strong sense of commitment and purpose. People love coming to work with them as they do really value their...
-
Front of House Superstar
3 weeks ago
Parramatta, Australia Customer Service Barista Full timeWHO ARE WE The Dunn Group is an Australian family-owned business, operating in NSW for over 30 years. Balmain Coffee Company is an extension of our successful retail convenience petroleum retail sites opening our first Balmain Company Coffee outlet in 2013, Since then we have continued to expand our BCC brand with representation now in 4 of our busy NSW...
-
Front of House Superstar
5 days ago
Parramatta, New South Wales, Australia Customer Service Barista Full timeWHO ARE WEThe Dunn Group is an Australian family-owned business, operating in NSW for over 30 years. Balmain Coffee Company is an extension of our successful retail convenience petroleum retail sites opening our first Balmain Company Coffee outlet in 2013, Since then we have continued to expand our BCC brand with representation now in 4 of our busy NSW...
-
Customer Relationship Specialist
6 days ago
Parramatta, Australia Complete Credit Solutions Full timeFull time permanent opportunity in Parramatta - Entry level role - full training and support provided - Lots of career progression and development for the right people! Are you passionate about customer service, have a knack for thinking outside the box and are resilient in nature? We are growing, and this role might be the perfect fit for those looking for...
-
Customer Service Specialist
2 months ago
Parramatta, Australia St.George Full timeJoin our fabulous Virtual team based in Parramatta - Full time permanent position - Keep taking your career up a notch **How will I help?** Working in our virtual St George team, you'll help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances - and delivering a tailored solution that...
-
Customer Care Specialist
6 days ago
Parramatta, New South Wales, Australia Uplift Recruitment Full timeHybrid Work Structure Uncapped commissions Genuine career progressionWe are looking for talented customer care specialists who genuinely care and enjoy having real, meaningful conversations with people.You will have a natural curiosity of understanding the "whys" behind customer behaviours.Your day-to-day will involve having consultative conversations with...
-
Customer Relationship Specialist
6 days ago
Parramatta, New South Wales, Australia Complete Credit Solutions Full timePrevious call centre experience will be advantageous Full training and support + career development opportunities Perfect for those who enjoy investigating and lateral thinkingHave a knack for thinking outside the box? Love helping customers and enjoy a good challenge?Complete Credit Solutions' (CCS) mission is to provide better financial outcomes to our...
-
Customer Service Representative
3 weeks ago
Parramatta, Australia Page Personnel Full timePermanent Opportunity to Work for a Global Leading Organisation - Energetic and Customer-Focused Team **About Our Client**: Our client is the local leading independent organisation who provides lighting solutions to customers. They believe lighting can empower people, impact lives and transform spaces, cities and the planet! They have been manufacturing...
-
Customer Relationship Specialist
6 days ago
Parramatta, Australia Complete Credit Solutions Full timePrevious call centre experience will be advantageous - Full training and support + career development opportunities - Perfect for those who enjoy investigating and lateral thinking Have a knack for thinking outside the box? Love helping customers and enjoy a good challenge? Complete Credit Solutions' (CCS) mission is to provide better financial outcomes to...
-
Service Catalogue Specialist
2 weeks ago
Parramatta, Australia The Staffing Group Full time**_Do you want your work to make a difference for NSW?_** - Together, we create thriving environments, communities and economies._ - **Permanent full-time opportunity,**: - **Clerk Grade 9/10 - Salary relative to experience, and ranges from $**120,859 to $**133,183 + super** Our Digital Information Office is currently seeking to appoint a **Service...
-
Customer Banking Specialist
2 months ago
Parramatta, Australia Hatch Full time** This role is at Commonwealth Bank (not for Hatch)** Hatch is supporting Commonwealth Bank to find a great Customer Banking Specialist - Parramatta to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Commonwealth...
-
Customer Banking Specialist
1 day ago
Parramatta, Australia Hatch Full time** This role is at Commonwealth Bank (not for Hatch)** Hatch is supporting Commonwealth Bank to find a great Customer Banking Specialist - Parramatta to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Commonwealth...
-
Customer Service Representative
5 days ago
Parramatta, New South Wales, Australia Page Personnel Full timePermanent Opportunity to Work for a Global Leading Organisation Energetic and Customer-Focused TeamAbout Our Client:Our client is the local leading independent organisation who provides lighting solutions to customers. They believe lighting can empower people, impact lives and transform spaces, cities and the planetThey have been manufacturing high...