Customer Service Specialist

5 months ago

Parramatta, Australia Supercare Solutions Pty Ltd Full time

**About Us**

Join our dynamic team at SuperCare, an Australian company dedicated to assisting eligible patients with the early release of their Superannuation for medical treatment costs. Our mission is to empower individuals to prioritise their well-being. With more than a decade of experience, we are committed to positively impacting our clients’ lives. We pride ourselves on delivering exceptional customer service and building strong relationships with our clients. With offices in Sydney and Canberra, we are strategically positioned to serve clients Australia-wide.

Being the pioneer and industry leader, we continuously find ways to serve our clients better. As we grow, we're seeking a highly skilled Customer Service Specialist to join us in delivering unparalleled support to our valued clients.

If you are passionate about making a meaningful impact and thrive in a collaborative, innovative setting, please submit your resume through this platform. We look forward to meeting you

**The Role**

As a Customer Service Specialist, you will play a pivotal role in ensuring customer satisfaction and retention. You will be responsible for communicating with relevant government agencies as part of our services to the clients. This role requires a customer-centric mindset as well as excellent communication and interpersonal skills.

**Responsibilities**
- Communicate with government agencies as part of our client services.
- Collaborate cross-functionally with other departments to address customer needs and improve overall service delivery.
- Proactively identify opportunities for process improvement and contribute to the development of best practices.
- Maintain accurate records of customer interactions and follow-up activities in our CRM system.
- Uphold SuperCare policies and procedures while adhering to service level agreements (SLAs).

**Qualifications**
- Minimum of 2 years of experience in a customer service role or equivalent role
- Strong interpersonal skills and the ability to build rapport with colleagues and other stakeholders
- Excellent written and verbal communication skills, with a keen attention to detail
- Proficiency in using CRM software and other relevant tools to manage customer interactions
- Ability to thrive in a fast-paced environment and adapt to changing priorities
- A proactive approach to problem-solving and a commitment to delivering exceptional service
- Experience in the Medical Administration industry is a plus

**Benefits**:

- **Competitive salary** commensurate with experience
- Opportunities for **professional development** and advancement within SuperCare

Pay: From $60,000.00 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

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