Customer Service

2 months ago

Parramatta, Australia Australian Unity Full time

**Your New Opportunity**:
A fulfilling full-time opportunity is now available within our Home Health Finance Team. As one of our Customer Service Specialists, you will play a crucial role in collecting and reconciling payments whilst ensuring effective business with individual clients, funders, and government organisations. Your primary responsibilities will include acting as the central focal point for the Customer in all account, administrative and credit matters whilst also supporting all end-to-end accounts receivable activities.

This is a permanent full-time position with hybrid work options: 3 days in the Parramatta office with your colleagues and 2 days working from home.

**What your role looks like**:

- Collecting, receipting, and managing payments
- Reconciliations, debt management and business partnering
- Raising customer invoices and relevant billing tasks
- Identifying potential high-risk accounts and develop/implement strategies to manage overdue payments and minimise debt exposure

**What's on Offer**:

- Enjoy additional yearly paid Well-Being, Community & Deep Listening leave days
- Fitness Passport - a discounted workplace health and fitness program
- Mental health support through our tailored EAP
- Flexible Working - Hybrid work model
- Attractive employee discounts across Australian Unity products + discounts on Travel and Accommodation
- Novated Leasing - enjoy a new car whilst salary packaging with Maxxia

**About You**:

- Experience working in a fast-paced administration environment and ability to multi-task (essential)
- 2 years relevant Account Receivable experience in diverse businesses
- Diploma in Accounting or Customer Services (desirable)
- Excel skills (VLOOKUP and pivot tables)
- Excellent customer service skills and ability to effectively communicate with our clients
- A strong interest in accounting and a genuine love for working with numbers
- Experience processing a high volume of work whilst maintaining high attention to detail and accuracy
- Highly organised and can use your initiative working autonomously
- A positive mind set and flexible approach to work and tackling issues
- Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.

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