Customer Service Excellence Specialist

6 days ago


Parramatta Park, Queensland, Australia Talent Web Full time
About the Role

We are seeking an experienced Customer Service Excellence Specialist to join our team at Talent Web. This is a full-time permanent opportunity that will provide exceptional support across phone, email, and live chat channels.

Key Responsibilities:
  • Provide high-quality customer support through various communication channels.
  • Assist customers with their enquiries, ensuring a seamless experience on our online platform.

Work Schedule:

  • Tuesday to Friday: 2 PM - 10 PM (1 day in the office)
  • Saturday/Sunday/Public Holidays: 12 PM - 8 PM (Penalty rates of 1.5x apply)
  • This role requires the ability to work hours outlined.

About You:

  • You have customer service experience, preferably in a call-centre environment.
  • You possess excellent verbal and written communication skills.
  • You can commit to working the required hours.

What We Offer

Compensation: $65K+Super+Penality rates on weekend+Annual Bonus

Training and Development: Training provided to help you excel in your role.

Opportunities for Growth: Internal progression opportunities available for motivated individuals.

Benefits Package: Subsidised insurance premiums up to $2000 after 1 year.



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