Customer Service Officer, Cm

2 months ago

Parramatta, Australia Link Group Full time

**Overview**

Your key purpose will be meeting or exceeding their expectations for Customer Service with accurate and appropriate responses.

**Key Accountabilities and Main Responsibilities**
- Deliver outstanding member experience though excellent customer service on inbound and outbound calls
- Live and breathe our tone of voice, ensuring you present high communication skills and can adapt the customers style to a variety of customer profiles
- Demonstrate a proactive approach in identifying pain points and/or opportunities to improve the customer or employee experience
- Technology savvy - be able to navigate through multiple systems and help customers do the same
- Investigate on and ownership of complex member queries
- Adhering to all legislative requirements required for the role

**Experience & Personal Attributes**
- Strong customer service skills with a member experience focus
- Excellent written and verbal communication skills, and a pleasant phone manner
- Proven ability to solve complex problems and deliver innovative solutions
- Intermediate computer literacy and keyboard skills (MS Office suite), and excellent attention to detail and accuracy
- Ability to work across digital media platforms and provide front line technical support

**What’s it like to work here?**

We’re proud to have created a culture and work environment that is supportive, values diversity, inclusion, flexibility, and blended working. We pride ourselves on being open and transparent and we genuinely value the health and wellbeing of our people.

Joining Link Group means you'll join an employer who fosters pathways for continuous learning and skill development, providing you with the tools you need to focus on career growth and personal development. We provide a range of benefits including:

- Salary sacrificing via Superannuation
- Paid parental leave scheme
- Employee discounts: health insurance
- Hybrid working model
- Volunteer leave

If you think you're a great fit, we'd love to hear from you. Just click on the **APPLY **button.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

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