Customer Service Officer, Cm

2 months ago

Parramatta, Australia Link Group Full time

**Overview**

Your key purpose will be meeting or exceeding their expectations for Customer Service with accurate and appropriate responses.

**Key Accountabilities and Main Responsibilities**
- Deliver outstanding member experience though excellent customer service on inbound and outbound calls
- Live and breathe our tone of voice, ensuring you present high communication skills and can adapt the customers style to a variety of customer profiles
- Demonstrate a proactive approach in identifying pain points and/or opportunities to improve the customer or employee experience
- Technology savvy - be able to navigate through multiple systems and help customers do the same
- Investigate on and ownership of complex member queries
- Adhering to all legislative requirements required for the role

**Experience & Personal Attributes**
- Strong customer service skills with a member experience focus
- Excellent written and verbal communication skills, and a pleasant phone manner
- Proven ability to solve complex problems and deliver innovative solutions
- Intermediate computer literacy and keyboard skills (MS Office suite), and excellent attention to detail and accuracy
- Ability to work across digital media platforms and provide front line technical support

**What’s it like to work here?**

We’re proud to have created a culture and work environment that is supportive, values diversity, inclusion, flexibility, and blended working. We pride ourselves on being open and transparent and we genuinely value the health and wellbeing of our people.

Joining Link Group means you'll join an employer who fosters pathways for continuous learning and skill development, providing you with the tools you need to focus on career growth and personal development. We provide a range of benefits including:

- Salary sacrificing via Superannuation
- Paid parental leave scheme
- Employee discounts: health insurance
- Hybrid working model
- Volunteer leave

If you think you're a great fit, we'd love to hear from you. Just click on the **APPLY **button.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

  • Customer Service Officer, Cm

    2 months ago

    Parramatta, Australia Link Group Full time

    **Overview** Join Our Team as a Customer Support Officer! Are you a people person with a passion for providing exceptional customer service? Do you thrive in a dynamic and supportive team environment? If so, we have an exciting opportunity for you! At LINK group - Corporate Markets, we're seeking an outgoing individual who loves interacting with customers...

  • Customer Service Officer, Cm

    5 days ago

    Parramatta, New South Wales, Australia Link Group Full time

    OverviewJoin Our Team as a Customer Support OfficerAre you a people person with a passion for providing exceptional customer service? Do you thrive in a dynamic and supportive team environment? If so, we have an exciting opportunity for youAt LINK group - Corporate Markets, we're seeking an outgoing individual who loves interacting with customers and is...

  • Customer Service Officer, Cm

    2 months ago

    Parramatta, Australia Link Group Full time

    **Overview** Your key purpose will be meeting or exceeding their expectations for Customer Service with accurate and appropriate responses. **Key Accountabilities and Main Responsibilities** - Delivering an outstanding member experience though excellent customer service on inbound and outbound calls - The provision efficient and effective query resolution...

  • Customer Service Officer, Cm

    5 days ago

    Parramatta, New South Wales, Australia Link Group Full time

    OverviewYour key purpose will be meeting or exceeding their expectations for Customer Service with accurate and appropriate responses.Key Accountabilities and Main Responsibilities Delivering an outstanding member experience though excellent customer service on inbound and outbound calls The provision efficient and effective query resolution by anticipating...

  • Customer Service Officer, Cm

    2 weeks ago

    Parramatta, Australia Link Group Full time

    **Overview** Your key purpose will be meeting or exceeding their expectations for Customer Service with accurate and appropriate responses. **Key Accountabilities and Main Responsibilities** - Delivering an outstanding member experience though excellent customer service on inbound and outbound calls - The provision efficient and effective query resolution...

  • Customer Service Officer, Cm

    2 weeks ago

    Parramatta, Australia Link Group Full time

    **Overview** Your key purpose will be meeting or exceeding their expectations for Customer Service with accurate and appropriate responses. **Key Accountabilities and Main Responsibilities** - Delivering an outstanding member experience though excellent customer service on inbound and outbound calls - The provision efficient and effective query resolution...

  • Digital and Content Support Officer X2

    4 weeks ago

    Parramatta, Australia Ashdown Consulting Full time

    $61.20 - $67.52 p/h + super - 3 Month Contract - Remote/Parramatta **Digital Content Support Officer | 3 Month Contract | Up to $74.94 p/h Including Super** - $61.20 - $67.52 p/h + super - 3 Month Contract - Remote/Parramatta **About the Company** We are seeking an experienced Digital Content Support Officer to join a large NSW government organisation...

  • Digital and Content Support Officer X2

    5 days ago

    Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $ $67.52 p/h + super 3 Month Contract Remote/ParramattaDigital Content Support Officer | 3 Month Contract | Up to $74.94 p/h Including Super- $ $67.52 p/h + super 3 Month Contract Remote/ParramattaAbout the CompanyWe are seeking an experienced Digital Content Support Officer to join a large NSW government organisation based in Parramatta. The team consists...

  • Digital Experience Project Officer

    5 days ago

    Parramatta, New South Wales, Australia Genesis IT&T Pty Ltd Full time

    A leading government agency is seeking2 xDigital Experience Project Officers for6 month contracts based out ofParramatta/hybrid.These roles will be primarily working across theDigital Experience Program which primary objective is consolidating and migrating content from agency websites and legacy intranet environments to the agency website and intranet.This...

  • Customer Service Officer

    2 weeks ago

    Parramatta, Australia Ashdown Consulting Full time

    $36.25 per hour + super - 11-month contract - Parramatta **Customer Service Officer | 11 Month Contract | $40.23 P/H Incl. Super** - $36.25 per hour + super - 11-month contract - Parramatta **About the company** Working for a multi-national electronics and appliances manufacturer and distributor that has a passion for making life easier for its customers....

  • Customer Service Officer

    6 days ago

    Parramatta, Australia Uniting Full time

    Customer Service Officer - Part time Fixed term contract to **Mid July 2024 38 hours per fortnight.** - **Week 1 Monday-Wednesday 7.6 hours per day (22.8 hours)**: - **Week 2 Monday-Tuesday 7.6 hours per day (15.2 hours)** Parramatta CBD office - 5 minutes from train station. Supportive, inclusive and very friendly team! As a Customer Service Officer, you...

  • Customer Service Officer

    1 week ago

    Parramatta, Australia Ashdown Consulting Full time

    $300 /day + Super - 3 Month Contract - Parramatta / WFH **Customer Service Officer |3 Month Contract |$333/ day inc. Super** - $300 /day + Super - 3 Month Contract - Parramatta / WFH **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. We are...

  • Customer Service Officer

    2 months ago

    Parramatta, Australia Synaco Global Recruitment Full time

    The company A well established business who pride themselves on their exceptional service, quality, and expertise in the steel industry.  They are known as the go to company with a national footprint, with the largest warehouse facility of all steel distributors. Role Overview: We are looking for a Customer Service Officer, to join the team on an...

  • Customer Service Officer

    3 weeks ago

    Parramatta, Australia Uniting Full time

    Customer Service Officer - Full time Fixed term contract to **Mid January 2025.** Parramatta CBD office - 5 minutes from train station. Supportive, inclusive and very friendly team! As a Customer Service Officer, you will be instrumental in delivering exceptional customer service. Your role encompasses identifying and fulfilling the needs of external...

  • Customer Service Officer

    5 days ago

    Parramatta, New South Wales, Australia Uniting Full time

    Customer Service Officer - Part time Fixed term contract to Mid July hours per fortnight.- Week 1 Monday-Wednesday 7.6 hours per day (22.8 hours):- Week 2 Monday-Tuesday 7.6 hours per day (15.2 hours)Parramatta CBD office - 5 minutes from train station. Supportive, inclusive and very friendly teamAs a Customer Service Officer, you will be instrumental in...

  • Customer Service Officer

    3 weeks ago

    Parramatta, Australia Ashdown Consulting Full time

    $32.73 p/h + super - 10 month contract - Parramatta, Bathurst, Newcastle & Wollongong **Customer Service Representative | 10 Month Contract | $36.33 p/h Including Super** - $32.73 p/h + super - 10 Month Contract - Parramatta, Bathurst, Newcastle & Wollongong **About the Company** We are seeking multiple experienced Customer Service Representatives to join...

  • Customer Service Officer

    6 days ago

    Parramatta, Australia Uniting Full time

    **Customer Service Officer - Full time Fixed term contract to 30th May 2025 - Parramatta CBD as a base location** **3 days working from the office and 2 days working from home** **About Uniting** At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are**...

  • Customer Service Officer

    5 days ago

    Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $300 /day + Super 3 Month Contract Parramatta / WFHCustomer Service Officer |3 Month Contract |$333/ day inc. Super- $300 /day + Super 3 Month Contract Parramatta / WFHAbout the CompanyThis NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. We are looking for someone to start...

  • Front of House Superstar

    3 weeks ago

    Parramatta, Australia Customer Service Barista Full time

    WHO ARE WE The Dunn Group is an Australian family-owned business, operating in NSW for over 30 years. Balmain Coffee Company is an extension of our successful retail convenience petroleum retail sites opening our first Balmain Company Coffee outlet in 2013, Since then we have continued to expand our BCC brand with representation now in 4 of our busy NSW...

  • Customer Service Officer

    4 weeks ago

    Parramatta, Australia Uniting Full time

    Customer Service Officer - Full time Fixed term contract to 30th May 2025 - Parramatta CBD as a base location 3 days working from the office and 2 days working from home About Uniting At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are imaginative,...