Claims Specialist

2 weeks ago

Melbourne, Australia Newpath Recruitment Pty Ltd Full time

Excellent salary package
- Growth and progression opportunities
- Excellent company culture

We are currently working with an Australian owned brand with a national footprint that is continually growing. They have a current need for an in hour claims specialist to handle a broad range of general insurance claims.

**THE ROLE**
The Claims Officer role
***provides an opportunity to make an impact in an area of our industry that is focused on helping people and supporting them at the time of a loss. This role is pivotal to our team’s success and will require you to:

- Oversee and action claims in conjunction with our support team/internal claims administrators and Advisers
- Provide professional claims handling service to our clients and deliver a high-level client experience throughout the entire claims process
- Use your skills to resolve insurance claims in a timely manner, trying to minimise overall impact to the client
- Work closely with our Account Executives to negotiate settlements on behalf of the client
- Liaise and engage with all relevant stakeholders and third parties to ensure that outcomes are achieved promptly for the benefit of the client
- Manage the expectations of clients, insurers, assessors, claims preparers, building consultants and various repairers
- Assist clients with arranging emergency repairs
- Assist with redeveloping and implementing the business’ claims process
- Investigate complaints and/or issues and work with the management team to report and resolve
- Act within legislative requirements

**ABOUT YOU**
- Demonstrated experience in managing Commercial Insurance Claims, particularly Property, Liability, Construction, Engineering, Strata and Motor/Plant
- Knowledge and understanding of the principles and procedures for managing insurance claims
- Responsive and collaborative with a proven commitment to individual and team outcomes
- An individual who prides themselves on providing an excellent customer experience throughout all interactions with the client
- Good attention to detail
- Excellent written and verbal communication skills
- Sound analytical and problem-solving skills with the ability to assess and provide solutions
- Good time management and prioritisation skills
- Ability to effectively manage the expectations of clients, insurers and other stakeholders
- Empathetic and supportive approach to dealing with clients
- Broad knowledge of general/commercial and domestic insurance products
- Sound knowledge of Microsoft Outlook, Word, Excel and the ability to learn and use various insurer systems and portals
- Knowledge of claims regulations and legislations
- Have your Tier 1 Insurance Broking Compliance or Diploma of Insurance Broking,

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