Claims Specialist

1 month ago

Melbourne, Australia Allianz Australia Full time

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening-up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual.

So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

**Claims Specialist, Workers Compensation | VIC - Melbourne**

**Want to know how it feels to be genuinely supported to grow and develop your career?**
An opportunity exists for an individual looking to utilise their workers compensation claims expertise, analytical and problem-solving skills to identify opportunities to improve the customer experience.

As a Claims Specialist working in the Customer Service Team, your focus in this role will be to identify and implement strategies and programs to achieve an improved customer experience.

**You'll be responsible for**:

- Monitoring, analysis of and reporting on metrics
- The investigation and review of process/policy/claims
- Connecting with customers and working collaboratively with our teams
- Advising on and supporting the implementation of improvement opportunities in order to deliver improved outcomes for customer experience, frontline experience and business efficiency and effectiveness.
- Supporting the development and growth of stakeholder relationships.
- Challenging the status quo to ensure program delivers a target customer experience model that can be leveraged across all channels
- Ensuring compliance with AAL project governance structures and other applicable internal and external risk, audit and compliance frameworks.

**Important to your success**:

- A passion for helping our customers and delivering a great customer experience
- Strong interpersonal and communication skills with the ability to build strong, lasting relationships
- The ability to identify and implement business improvement initiatives
- Experience in case management within a personal injury setting
- Resilience and a proven ability to work in a highly energetic environment
- Project management skills/experience will be highly regarded, however are not essential

**What's on offer?**
- Future-proof your career by developing skills to unlock career opportunities you didn't think possible
- When you grow, we grow - that's why no-one will get in your way of how far, wide, or high you want to push your career
- A fun, positive & supportive team environment; we work together to achieve great results

**About us**
Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

LI-AllianzAU

**Job Level**:
Professional

**Location**:

- Melbourne, VIC, AU, 3000**Available until**:
21/03/2023

**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
23057

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