Claims Specialist

2 months ago

Melbourne, Australia Allianz Australia Full time

**Claims Specialist -**
**Recovery &**
**Client Partnerships, Workers Compensation | Melbourne, VIC**
- Please note this is a 6-month secondment/ fixed-term opportunity ending June 2024.

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they most need it. We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part of an organisation doing meaningful work that matters like tacking climate change, mental health and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

As a Claims Specialist your focus in this role will be to identify and implement strategies to support programs that improve performance.

**You'll be responsible for**:

- Supporting business objectives, ensuring service levels, customer expectations and regulatory obligations are met for the related business area/s.
- Manage internal relationships, modelling team collaboration in resolving issues within and across teams, providing direction and support when escalated for optimal resolution and results.
- Proactively engage with clients, partners and providers in the identification and development of key programs of work relevant to business/ performance need.
- Lead delivery of key programs of work, ensuring programs are executed to program intent and objectives are met.
- Proactively monitor, assess, and report on trend developments and business risks that will potentially impact claim strategies and client performance.
- Partner Business Account Managers in conducting root cause analysis and support the overall client program workshops.
- Provide measurable and actionable recommendations to the Team Manger through projects and initiatives to improve performance and assist in advocating for best practice claims management

**Important to your success**:

- A passion for helping our customers and delivering a great customer experience
- Strong interpersonal and communication skills with the ability to build strong, lasting relationships
- The ability to identify and implement performance improvement initiatives
- Experience in case management within a personal injury setting and/or an Allied Health background with demonstrated experience in supporting injury recovery through a clinical setting/ environment.
- Resilience and a proven ability to work in a highly energetic environment

**What's on offer?**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:
Professional

**Location**:

- Melbourne, VIC, AU, 3000**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
36225

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