Claims Handler

Claims Handler

Sydney, NSW

A fantastic opportunity has arisen due to internal promotion to manage and resolve claims within our supportive and energetic team. Work closely with manager and fellow Claims Specialists/Adjusters to drive files to resolution and interact and collaborate frequently with Practice Leaders and the Underwriting team. Manage assigned claims while setting and implementing the case strategy for these claims under the direction of the Practice Leaders and Claims management.

DISCOVER your opportunity

What will your essential responsibilities include?
- Proactively manage assigned liability claims across multiple jurisdictions, while setting and implementing the case strategy for these claims under the direction of the Practice Leaders and Claims management.
- Ensuring documentation is present in files and claims specialist/adjuster guidelines and protocols are followed
- Owning claims files and working with claims manager and practice leaders to develop strategies with vendors while identifying large-losses
- Managing Claims litigation strategy or alternative resolution techniques for claims
- Assisting underwriters with policy review and drafting initiatives
- Participating in external marketing and business development activities to establish Claims’ value and service proposition
- Deliver prompt, fair, innovative and accurate claims service, enhancing strong broker and client relationships; takes an innovative and solution-oriented approach; provides insights into risks and improvements; is aware of and responsive to industry, market and local trends

SHARE your talent

We’re looking for someone who has these abilities and skills:

- Bachelor’s degree and/or relevant liability experience; typically a colleague in this role could be expected to have a minimum range of experience of 3-5 years
- Ability to make presentations to colleagues or brokers and/or take on increasing responsibility
- Excellent verbal and written communication, collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
- Collaborative approach: Develop and maintain productive working relationships with insured, brokers, claim handlers, underwriters and legal counsel. Provide guidance and seek input from others as needed to achieve the best result possible. Capable of working and collaborating with a virtual team.
- Results Oriented: Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality. Act with a sense of urgency.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a strong and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Diversity & Inclusion

We know that a diverse workforce and inclusive culture enable business growth and are critical to our success. That’s why we have made a strategic commitment to attracting and retaining the most diverse workforce possible, while creating a strong, inclusive culture where everyone is welcome and can contribute and reach their highest potential.
- Named to the Diversity Best Practices Index - 2017, 2018
- Signatory to the CEO Action for Diversity
- Signatory to the UK Women in Finance Charter
- Twelve Colleague Resource Groups around the Globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits

Corporate Responsibility

At AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world’s most complex problems. From offering our expertise, products and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy - Our Impact. Our Future. - aligns key issues that are pertinent to our business - climate, water and financial resilience - and contributes to AXA Group’s purpose to “Act for human progress by protecting what matters.”.
- Climate: We’re reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world.
- Water: We’re developing water resilience where it is — and will be — needed most.
- Financial resilience: We’re helping create opportunities for the unemployed and underemployed, so they can be b