Claims Service Specialist

1 month ago

Melbourne City Centre, Australia Guild Group Full time

Job Number:

- 493294

Work type:

- Contractor Full Time

**Location**:

- Melbourne (CBD)

Categories:

- Claims

**Looking for a fun team to work with?**

**Join an established, Australian-owned insurance business**

**Hybrid working environment on a 12 month full time contract**

Are you seeking a challenge? Join a fun, values-driven team of five in an established, Australian-owned company as the first point of contact for customers for all new Property, Motor and Domestic claims.

**Your new company**

Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For more than 50 years, we’ve been providing exceptional products and services and unparalleled customer experiences, driven by genuine care for our clients’ professional and financial well-being.

Our comprehensive product suite includes professional indemnity, public liability, workers compensation as well as business, home & contents, and car insurance. We are Australian owned with offices nationally, so our customers benefit from our local knowledge and presence.

Our people and our service to our community are at the heart of what we do.

**About you**

You are known for your customer focus and attention to detail. You manage your professional relationships well and have strong organisation skills. You can work independently but can collaborate and communicate with your other team members, comfortable in asking for assistance if needed. Most importantly, you are known for your genuine empathy and passion for excellent service.

You are no stranger to a high volume, fast-paced environment where you build rapport with your customers rapidly as you seek to understand their situation and process their claims in a timely and professional manner. While you’re able to work through your portfolio of claims efficiently, you are also maintaining excellent attention to detail to make sure we’re capturing correct and relevant information.

You have insurance experience and are looking to build on your expertise.

As you will be working in a hybrid environment with your immediate team based in across different regions, it is essential that you are someone who can work independently, with the initiative to ask for support if you’re not sure. We need you to be disciplined in your approach to work and be self-motivated to get things done and achieve your personal and team goals.

**Your new role**

Our customers will look to you to provide exceptional customer service and support during their time of need. You will set their expectations about how their claim will be managed and set strategies for each claim based on their complexity and our claims processes.

Your team will look to you to provide additional support when needed such as training and/or assisting with workload. More broadly, you will help maintain collaborative relationships not just within your immediate team but with other internal stakeholder groups across the business.

**Why us?**

We pride ourselves on having an inclusive and productive workplace where we treat our people and our clients with fairness, dignity, and respect.

We are a passionate and thriving team of five that understand the importance of comradery. We offer:

- Paid parental leave for eligible staff from 6 weeks
- An extra day of paid leave in addition to your annual leave entitlements
- Enhanced long service leave
- Staff discounts with leading retailers
- An innovative Employee Assistance Program that provides counselling and support to all staff members and their immediate family
- Wellbeing initiatives such as health checks and skin checks
- Hybrid working (we call this #Connect which reflects how we work remotely + in office and = flexibility)

Visit here to meet our people and learn more about our business, values, and benefits.

**Next Steps**

**Advertised**: 09 Jun 2023 AUS Eastern Standard Time
**Applications close**: 30 Jun 2023 AUS Eastern Standard Time

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