Claims Specialist, Governance

3 weeks ago

Melbourne, Australia AIG Full time
#LI-JC1

Join us in Claims Specialist to take your Claims career to the next level with a global market leader.

AIG Australia is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating for more than 50 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair, and professional service with empathy and efficiency. 

How you will create an impact

This role will focus on Claims Governance and Regulatory framework.  The role is to set the structure, documentation, and reporting requirements for Claims. It will extent into process and procedural requirements and have interaction with all Claim Managers and key stakeholders of Risk and Compliance and Legal.

Key accountabilities will include but not limited to:

  • Governance Framework structure and maintenance
  • Responsible document owner of process and procedure capture, review and updating
  • Responsible person for change management on new/changes of process and procedure
  • Ensure the reporting requirements can be meet through data capture and extraction to meet the requirements.

What you’ll need to succeed

  • Sound knowledge and understanding of the existing regulatory environment. 
  • Previous and sound experience required with a proven track record in a similar role with ability to demonstrate capabilities within Insurance
  • The ability to solve problem and develop new ideas to improve working practices.
  • Strong customer service and negotiation skills
  • Awareness of industry practices surrounding insurance claims management
  • Solid working knowledge of Microsoft Packages – Excel, Word, Outlook etc and ability to use applications in a Windows environment
  • The ability to be a self-starter, proactive and ‘hit the ground running’ from the outset
  • Ability to develop and maintain effective relationships with all internal and external stakeholders, brokers and
  • clients.
  • Good communication skills, both written & verbal
  • Time management – - Ability to handle multiple priorities, organise work and meet deadlines
  • Ability to contribute effectively within a team environment
  • Ability to work with claims stakeholders to effectively direct claims strategy

Ready to solve bigger problems? We would love to hear from you.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

CL - Claims

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Australia Limited

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