Aso6 Assessment and Resolution Officer

1 month ago

Adelaide CBD, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

**Department for Education**

**Job reference**: 525221

**Location**: 5000 - ADELAIDE

**Job status**: Ongoing

**Eligibility**: Open to Everyone

**Why work with us**:
We’re building a public education system which is genuinely recognised as world-class - where every preschool and school is great and where there is growth for every child and student.

We are one team, statewide. Everyone in public education works together, united behind our vision because what we're doing today will improve the futures of children in South Australia.

We’re making a difference so South Australia thrives.

The Complaints Management Team provide a quality mediation and education complaint management service, achieving the timely resolution of school and preschool complaints. This role promotes best practice and provides expert advice and consultation services on a range of complaints based on significant discipline knowledge of government and education complaint handling processes.

This role undertakes a range of complaint functions that includes the resolution of complaints in an effective, timely, fair and transparent manner in line with the departments Complaint Management Policy and Procedure.

**Qualifications**:
**Desirable**: A degree in education, public policy, social work, mediation or a related area

**Special Conditions**:
The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry. The incumbent will be required to undertake RRHAN -EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.

Please note that department employees working in high risk environments are required to maintain up-to-date vaccination against COVID-19, with a TGA Approved Vaccine, or comply with the following reasonable, additional safety measures to mitigate risk in the workplace. Vaccination status must be disclosed and provided for sighting on request.

For all other Special Conditions please refer to the attached Position Description.

**Application Instructions**:
Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a written statement of no more than 1500 words addressing the selection criteria in the attached document.

People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.

**Remuneration**:
ASO6 $95,588 - $101,109

**Enquiries**:
Applications should be made through the I Work For SA website.

**Additional Note**:
This is a full-time contract role (1.0 FTE), until Feb 2024

**Applications close**: 05/04/2023 6:00 PM

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