Complaints Resolution Officer

3 weeks ago


Adelaide CBD, Australia SA Health Full time

**Job no**: 835677
**Work type**: Full time
**Location**: Adelaide CBD
**Categories**: Administration and Clerical, Community Services
- **Department for Health and Wellbeing - Health and Community Services Complaints Commissioner (HCSCC)**:

- **Salary: $95,588 to $101,109 - ASO6 - Full Time / Ongoing appointment**

The Complaints Resolution Officer will be responsible for providing an impartial, effective complaints resolution service to consumer, carers and service providers. They will be required to build the capacity of consumers, carers and service providers to resolve complaints directly, as well as actively managing a caseload of complaint conciliations and investigations.

The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

**Criminal History Screening Requirement**
- A National Police Certificate (NPC) for employment involving no contact with vulnerable groups is required for this position (general employment)

**Immunisation Risk for this position is Category C (mínimal patient contact)**

SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

**Special Conditions**
- Some work outside of normal office hours will be required including actively participating in HCSCC promotional activities.

**Enquiries**

Katherine Kenny

Executive Support Officer

Phone: 7117 9306

**Application Closing Date**

**Friday, 07 July 2023**:

- 11.55PM

**Attachments**
- Australian applicant guidelines
- International applicant guidelines

**Advertised**: 23 Jun 2023 Cen. Australia Standard Time
**Applications close**: 07 Jul 2023 Cen. Australia Standard Time



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