Assessment Officer

4 weeks ago


Adelaide, Australia SA Health Full time
Department for Health and Wellbeing – Health and Community Services Complaints Commissioner (HCSCC) Salary: $84,522 to $94,003 – ASO5 – Full Time / Ongoing appointment

Overview:

The Assessment Officer is responsible for planning, coordinating and undertaking a range of complaint receipt, assessment and resolution functions and services for the Health and Community Services Complaints Commissioner (HCSCC). This includes operating the HCSCC’s telephone enquiry line, digital inbox and face to face enquiries. This is a fast paced environment with a high volume of throughput.

The role provides a responsive first point of contact service to consumers, clients and health services in relation to complaint enquiries under the Health and Community Services Complaints Act 2004 (the Act), including identifying and analysing complex complaints and providing expert advice, assistance and information. The main point of contact with the public is via the telephone.

The Assessment Officer also coordinates and conducts preliminary inquiries including analysing a range of complaint related information, undertaking negotiation and facilitation processes with all parties and advising complainants and service providers of outcomes.

The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements.

Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job ref:  864326

Criminal History Screening Requirement

A National Police Certificate (NPC) for employment involving no contact with vulnerable groups is required for this position (general employment)

Immunisation Risk for this position is Category C (minimal patient contact)

SA Health Services are required to implement the in the workplace.

Enquiries

Kathy Kenny

7117 9306

Phone: Executive Support Officer / EA to Commissioner

Application Closing Date

Thursday, 30 May 2024 - 11.55PM

Attachments


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