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Knowledge Management Specialist, Melbourne

7 months ago

Melbourne City Centre, Australia Court Services Victoria Full time

About us
The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority, and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state.
The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent of all cases that come before Victorian courts each year. The Court aims to be an innovative, accessible and responsive court that provides quality services to the Victorian community.
About the role
- Support content authoring and management of the MCV Knowledge Management System; ensuring current, best-practice court procedures are available for operational staff
- Conduct onboarding and upskilling of operational staff utilising the Knowledge Management System as the primary training resource
- Contribute to the expansion and maturity of the MCV webchat (virtual assistant) service

About you
- Highly advanced attention to detail
- Excellent interpersonal skills with the ability to communicate effectively with a broad range of people
- Commitment to continuous improvement

How to apply
- resume
- a short cover letter

**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.
CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.