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IT Communications Support Officer, Clerk Grade 3/4

4 weeks ago

Wollongong, Australia NSW Government -NSW State Emergency Service Full time

**IT Communications Support Officer, Clerk Grade 3/4, Wollongong**
- Work in a volunteer-based agency supporting communities of NSW
- Temporary full-time opportunity until 31 December 2023 (with potential for extension).
- Location: Wollongong - flexible working arrangements available.
- Grade 3/4 Salary range $75,992 - $83,211 plus superannuation

**About the opportunity**

An exciting opportunity exists for an IT Communications Support Officer to join our dynamic team at NSWSES. The IT Communications Support Officer provides Tier 2 support to end users to resolve radio, telephony and telecommunication issues. The role provides support to SES volunteers and members across the entire region including telephony/radio installation, configuration and maintenance projects and activities.

**About the NSW SES**

Our Mission: NSW SES saving lives and creating safer communities.

Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the NSW community as the lead agency for floods, storms, and tsunamis as specified by the State Emergency Service Act 1989. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well
- trained in the wide variety of roles they perform.

Each NSW SES Unit is as unique and varied as the community it serves, reflecting the vast mix of risks faced and roles required in the diverse locations and communities across the state. In addition to flood, storm and tsunami, our Service provides specialist capabilities that include general land rescue, vertical rescue, road crash rescue, and alpine and remote area search and rescue. The NSW SES responded to over 64,000 requests for assistance from the community over the 2021-22 year.

The NSW SES has over 10,000 volunteer members, including reserves, and a
full-time equivalent workforce of over 370. There are 262 volunteer Units across the State and our volunteer Units are either local, community-based Units, State-wide or regional Units established to provide specialist capabilities. They are varied and unique in their capabilities, designed to address specific risks to communities of NSW.

**About you**

To be successful in this role you will:

- Relevant tertiary qualification(s) in IT or related field and/or equivalent relevant industry knowledge and
- Demonstrated experience and knowledge of communication, computer, and network/server technologies.
- Thorough knowledge of AIIMS principles and processes, and/or willingness to obtain competence within 12 months.

**What we can offer you**
- Employment with attractive leave entitlements including parental leave, recreation and flex leave and other leave entitlements
- Attractive salary package of up to $93,063 (i.e. salary + field allowance (if applicable) + leave loading + 10.5% super
- Flexible work options working within operational requirements
- Mental Health & Wellbeing programs and services
- Operational and leadership training and development opportunities via LinkedIn Learning and other training avenues to build and maintain skills
- Comprehensive immunisation programs including the flu vaccine
- Opportunities to build invaluable relationships across emergency service agencies, emergency service committees and other Government and community organisations.

**Are you ready to join us?**
- A cover letter (maximum of one page) briefly responding to the **essential** **requirements** and your interest in the role;
- Responses to each of the **targeted questions** (maximum of one page per answer); and
- An up-to-date **resume** of no more than four pages detailing your skills and experience relevant to the role

**Targeted Questions**
- Outline your experience in dealing with a range of stakeholders to gather written and verbal information on a topic, analyse it and produce a written report.
- In a service delivery environment, how do you demonstrate your ability to be a good team player, and support your colleagues and a team leader? Give an example of your experience where you had to help your colleague to resolve a high-priority incident

**Got a Question?**

If you want to know more about this opportunity or if you have any questions, please contact Oliver Damcevski on 02 4251 6556.

The role description is available here.

**Talent Pool**

**Applications close: Tuesday, 21 March 2023 at 11.59 pm

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