Customer Success Consultant

5 months ago

North Sydney, Australia Assure Programs Full time

**Fulltime**:

- **Hybrid work, 2 days in office - North Sydney**

As Springdays **Customer Success Consultant**, you will be working across our portfolio of clients in sectors including professional services, government, Health, Insurance and many others.

**What You'll Do**:

- **Own the Client Relationship**: Act as the key liaison for assigned clients, collaborating with senior stakeholders to deliver top-notch service and value.
- **Drive Program Success**: Implement and manage new programs, boost user adoption, and ensure high levels of client satisfaction and retention.
- **Be a Trusted Advisor**: Develop strong relationships, provide expert guidance, and advocate for your clients’ needs while balancing business objectives.
- **Empower Clients**: Work closely with clients to set and achieve critical goals, enhancing their experience with our products and services.
- **Strategic Communication**: Roll out impactful communication and engagement strategies and interpret wellbeing data to offer actionable insights.
- **Upsell Opportunities**: Identify and cultivate opportunities for upselling, contributing to mutual growth.
- **Cross-Department Collaboration**: Advocate for your clients' needs and collaborate with Sales, Product, Marketing, and other key teams to ensure seamless service.

**What We’re Looking For**:

- **Client-Centric Approach**: Exceptional empathy and understanding of both client needs and business constraints.
- **Client Interaction**: Tailor communication strategies to suit diverse client needs and preferences.
- **Insightful Analysis**: Ability to interpret data and generate valuable insights with team support.
- **Proactive Problem Solver**: Skilled in managing queries, handling escalations, and navigating complex scenarios.
- **Product Knowledge**: A keen grasp of product capabilities and continuous learning about company offerings.

**Why Join Us?**
- **Impact**: Play a vital role in shaping client success and driving our business forward.
- **Culture**: Be part of a collaborative, innovative, and supportive team.
- **Flexibility** to work from home and 2 days per week at our APM office location in North Sydney
- **Growth**:Develop your skills and experience working across different customer groups and being involved in continuous improvement initiatives.
- **Develop**: Access to ongoing learning and development opportunities.
- Great salary and benefits
- Referral Bonus

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