Junior Customer Success Consultant

7 months ago


Sydney, Australia Hatch Full time

** This role is at Compass Education (not for Hatch)**

Hatch is supporting Compass Education to find a great Junior Customer Success Consultant to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Compass Education.

**About the role at Compass Education**

Compass Education is looking for a friendly and enthusiastic Junior to Mid-level Customer Success Consultant to join our New South Wales team. As a Customer Success Consultant, you will be the main point of contact for our customers and will ensure that they have a successful experience with the Compass platform. You will work closely with our Sales and Product teams to ensure our customers receive the best possible experience, from onboarding to launch.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Compass Education.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $120,000.00 per year

Work Location: One location


  • Junior Consultant

    1 day ago


    Sydney, Australia Give A Grad A Go Full time

    An excellent starting salary package of $55k-$60k - The opportunity to advance your salary alongside your professional growth - Structured training and development program **Looking for Recruitment roles and Business Development jobs in Sydney? Like the idea of working for a company that really makes a difference? This new Junior Consultant role in Sydney...


  • Sydney, Australia Hatch Full time

    ** This role is at Flight Centre Travel Group (not for Hatch)** Hatch is supporting Flight Centre Travel Group to find a great Customer Success Consultant to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners...


  • Sydney, Australia Hatch Full time

    ** This role is at Aircall (not for Hatch)** Hatch is supporting Aircall to find a great Junior Customer Success Manager to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Aircall. **About the role at...


  • Sydney, Australia RGT Solutions Full time

    Job Title: Customer Success Consultant - Sales Focus Location: Sydney **Salary**: Base $65k - $75k + Super + Comms, OTE $120k (Negotiable depending on experience) Our client, an innovative tech startup company based in Sydney, is seeking a highly motivated and customer-focused Customer Success Consultant with a sales focus to join their team. As a...


  • Sydney, Australia Y Soft Full time

    As a Customer Success Consultant you play a critical role in Y Soft’s customer success strategy and are a key member of the sales team. Working under the supervision of the Y Soft regional EVP of Sales, you will engage early in the customer’s buyer journey and lead the customer to a sales transaction made by the partner and follow the customer...


  • Sydney, Australia REA Group Full time

    Customer Success Consultant We're REA REA Group is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property. With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your...


  • Sydney, Australia REA Group Full time

    Customer Success Consultant We're REA - REA Group is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property. With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your...

  • Junior Consultant

    7 months ago


    Sydney, Australia Blenheim Partners Full time

    _Are you looking for a new challenge in a fast-paced environment? Do you enjoy working with people and solving complex problems? Are you willing to learn and be challenged about business and the role of senior leadership?_ **The Role** Blenheim Partners is an international board and executive search firm. Our Sydney Office is seeking a resourceful,...


  • Sydney, Australia Pulse Software Full time

    **Closing date**: 14/12/2024 12:00 AM AUS Eastern Standard Time**Location**: Sydney**Compensation**: Annual Package AUD $70,000.00 - $90,000.00**Employment type**: Full Time**About Us** Pulse Software is a leading SaaS provider of Business Process Management solutions to local government, education, not-for-profit, and construction sectors. Australian owned...


  • Sydney, Australia Phocas Software Full time

    As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun. As the **Customer Success Consultant**, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. You strive to retain our customers, turn them into advocates for Phocas...


  • Sydney, Australia Protecht Group Full time

    Junior Enterprise Risk Consultant Protecht is redefining the way the world thinks about risk. Our cloud-based SaaS platform - Protecht.ERM - is what makes us really stand out. It's one of the most comprehensive, flexible and dynamic risk management solutions available today. **Join us at Protecht!** It is exciting times at Protecht and due to our...

  • Junior Consultant

    3 days ago


    Sydney, Australia Appoint Consulting Pty Limited Full time

    Highly respected client side consultancy - Rewarding and challenging work - $82,000 - $87,000 **Why APP**: At APP, our people make the difference, we enjoy growth and partnering with our clients to make them and the communities in which we operate prosper. With over 30 years of experience, APP is one of Australia’s most respected property and...


  • Sydney, Australia Oracle Full time

    Junior Healthcare Consultant-22000FBB **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** Oracle Cerner is looking for a Junior Healthcare IT Consultant to join the Consulting team in Australia. This is an exciting team that looks to push the boundaries of what can be done and is part of the...


  • Sydney, Australia Oracle Full time

    Junior Healthcare Consultant-22000FC8 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** Oracle Cerner is looking for a Junior Healthcare IT Consultant to join the Consulting team in Australia. This is an exciting team that looks to push the boundaries of what can be done and is part of the...


  • Sydney, Australia Oracle Full time

    Junior Healthcare Consultant-22000FBD **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** Oracle Cerner is looking for a Junior Healthcare IT Consultant to join the Consulting team in Australia. This is an exciting team that looks to push the boundaries of what can be done and is part of the...


  • Sydney, Australia Your World Careers Full time

    We are seeking **Junior Recruitment Consultants** Take the next step and contact us today, this is your chance to work with the recruitment agency of choice. We are a household name within the industry and are currently seeking a number of Junior Recruitment Consultants for our Healthcare Divisions based in London **The Role** - Client management and...


  • Sydney, Australia Labourpower Recruitment Services Full time

    **What’s on offer?** As an integral part of the Port Botany 2036 team, you will be provided with an amazing opportunity to join a group of highly motivated professionals and quality individuals that collectively form the highly cultured and successful Labourpower team. You will be provided with all the resources you need to be successful. Benefits...


  • North Sydney, Australia Assure Programs Full time

    **Fulltime**: - **Hybrid work, 2 days in office - North Sydney** As Springdays **Customer Success Consultant**, you will be working across our portfolio of clients in sectors including professional services, government, Health, Insurance and many others. **What You'll Do**: - **Own the Client Relationship**: Act as the key liaison for assigned clients,...


  • Sydney, Australia Employee Matters Pty Ltd Full time

    Dynamic & rapidly growing team with opportunity for career progression - Career pathway in Software Consulting - are you looking for a career change? - Work-life balance, flexibility, hybrid working - Melbourne or Sydney **Junior Workforce Management Consultant** **The Company** Tambla is an innovative enterprise HCM solution provider delivering...


  • Sydney, Australia JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...