User Research Lead

7 months ago

Melbourne, Australia Montu Full time

**Company Description** About Montu**

Montu is a leading Australian medical cannabis company facilitating efficient patient access to life-changing medication. We have built a technically focused cannabis ecosystem, which streamlines the experience for patients end-to-end, and sets new standards in cannabis care.

Recently recognised as No.1 in the Deloitte Tech Fast 50, No.5 in the AFR Fast Starters, and following two record-breaking investment rounds, Montu is in a hyper growth phase and actively looking to expand the team to take the company to the next level. Join us on our mission to improve the lives of millions of patients with medical cannabis therapies.

The User Research Lead plays a pivotal role in championing user-centricity and driving evidence-based decision-making within Montu. They will lead the establishment of a robust user research function, working closely with cross-functional teams and collaborating with the Data and Analytics department to glean insights that inform product development and optimisation.

**Day to day responsibilities**:

- ** Strategic Planning**
- Develop and execute a strategic roadmap for establishing and scaling the user research function.
- Define key objectives, priorities, and resource requirements in alignment with business goals.
- ** Research Execution**
- ** **Lead the planning, execution, and analysis of user research studies to uncover actionable insights about user behaviours, needs and preferences.
- Utilise a variety of qualitative and quantitative research methods, including user interviews, surveys, usability testing, and data analysis.
- ** Leadership**
- Build and lead a high-performing user research team, providing mentorship, guidance, and professional development opportunities.
- Foster a collaborative and inclusive team culture that values diversity and innovation.
- ** Communication & Collaboration**
- Collaborate closely with product managers, designers, engineers, marketers, and other stakeholders to integrate user research into the product development lifecycle.
- Partner with the Data and Analytics department to leverage existing data sources and enhance research findings with quantitative analysis.
- Communicate research findings, insights, and recommendations to stakeholders at all levels of the organisation in a clear, compelling, and actionable manner.
- Advocate for the user perspective and influence decision-making with evidence-based insights.

**Qualifications**
- Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field.
- Extensive experience in leading user research initiatives in a corporate setting, preferably within the technology industry.
- Expertise in qualitative and quantitative research methodologies, including study design, data collection, analysis, and synthesis.
- Proficiency in research tools and software, as well as data analysis tools.

**Additional Information**
You will be joining a highly motivated, dynamic team, where your ideas and contribution will be highly valued, and directly influence the direction and progress of the business.

You will also enjoy:

- Joining an expanding global company in its exciting growth phase
- Unlimited access to the SAGED and Greenhouse learning platforms
- Discounts with over 450 retailers across Australia through the Merit Reward and Recognition platform
- A collaborative, focused and driven culture that rewards high achievers
- Competitive salary and package
- Australia based, fully work from home
- Mental health support through our wellbeing platform Unmind
- Shaping the future of the cannabis industry as it evolves into a multibillion-dollar market

LI-LL1
- We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience._

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