User Experience Researcher — Melbourne, Australia

2 weeks ago


Melbourne, Victoria, Australia Xero Full time
Company Overview

Xero is a leading accounting and bookkeeping platform that helps small businesses grow and thrive. Our purpose is to make life better for people in small business, their advisors, and communities around the world.

Job Description

As a User Experience Researcher at Xero, you will play a critical role in understanding our customers' needs and preferences. You will lead complex research projects, synthesizing data into actionable insights that drive product decisions.

Key Responsibilities:
  • Conduct qualitative and quantitative research studies to inform product development.
  • Analyze data and present findings to stakeholders, including executive leadership.
  • Collaborate with cross-functional teams to ensure research addresses business needs.
  • Develop and implement investigative quantitative studies to inform product decisions.
  • Communicate research results effectively to various audiences, including leadership.
Requirements and Qualifications:

To succeed in this role, you will need:

  • Strong research skills, with experience in qualitative and quantitative methods.
  • Ability to analyze complex data and present findings clearly.
  • Excellent communication and collaboration skills.
  • Experience working with cross-functional teams.
  • Bachelor's degree in a relevant field, such as psychology or sociology.
Benefits:

We offer a competitive salary of $110,000 - $135,000 per year, plus a range of benefits, including:

  • Paid leave to care for your physical and mental wellbeing.
  • Dedicated paid leave for parental responsibilities.
  • Health insurance, life insurance, and income protection.
  • Employee resource groups and career development opportunities.
About Us:

Xero is committed to creating an inclusive workplace where everyone feels welcome and supported. We believe that diversity and inclusion are key to driving innovation and success.



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