Research Operations Lead

2 days ago


Melbourne, Victoria, Australia Roy Morgan Research Full time
About Roy Morgan Research

We are a renowned market and social research company, offering a unique opportunity to join our dynamic team as a Field Manager. Our legacy spans over 80 years, earning an unparalleled reputation for accuracy, reliability, and meaningful insights.

Salary Information

The estimated annual salary for this position is $85,000 - $110,000, depending on experience and qualifications.

Job Description

Key Responsibilities:

  • Manage a decentralized field team, ensuring optimal interviewer coverage for each research project.
  • Recruit, train, and support interviewers, providing ongoing guidance with the assistance of the Head of Field Operations and internal project teams.
  • Identify operational improvement opportunities and promptly resolve any issues or queries.
  • Develop and enhance training materials and implement training for interviewers to ensure high-quality data collection.
  • Maintain regular communication with project staff, senior management, and other field staff to ensure well-planned and managed projects.
  • Provide accurate reporting on project budgets, KPI targets, and progress for key stakeholders.
  • Manage field logistics and administrative tasks, including scheduling, onboarding/offboarding, training, and performance tracking.

What You'll Bring:

  • At least 3-5 years of field management experience.
  • A positive, motivating attitude and experience leading and managing a team.
  • Strong organizational abilities, capable of managing multiple priorities simultaneously.
  • Excellent verbal and written communication skills.
  • A positive and collaborative attitude, with a passion for working as part of a team.
  • Competency in Microsoft Office tools (Word, Excel, PowerPoint, and Outlook).
Benefits

We value our employees' growth and well-being, offering:

  • Career Progression: Opportunities to advance in the field or operations management.
  • Vibrant Work Culture: A close-knit team of established market research professionals.
  • Competitive Rewards: A salary package that reflects your skills and contributions.
  • Meaningful Benefits: Annual flu vaccine, EAP, and company social events.
  • Embrace Diversity: A workplace culture that celebrates diversity and inclusivity.


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