Case Manager

4 weeks ago

Parramatta, Australia QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee

Provide delivery of claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases.

Case Manager - Self Insurance
- 18 weeks paid parental leave - super included.
- Retail and Insurance Discounts from Day 1
- Hybrid positions available in Parramatta and Newcastle

The opportunity

Time to take the next step in your workers comp career? Want more autonomy and partnering in your case management? Check out this role in QBE’s Self Insurance team.

Your new role

At QBE, our customers are at the heart of everything we do. As a Case Manager in our Self Insurance Business, you will assist injured workers with their injury management and return to work plans whilst maintaining relationships built on trust with all stakeholders involved.

The key activities of our Case Managers in Self Insurance Include:

- Provide a range of coordinated high quality case management services for portfolios under the relevant NSW legislation.
- Contribute to improvements through proactively managed relationships, measured performance against expectations and contractual requirements, service standards and best practice delivery.
- Prepare for, and participate in, cyclical events such as audits, claims review meetings, and association meetings.

About you

Insert what we are looking for, either a few sentences or bullet
- Demonstrated experience in workers compensation case management, within a self-insurance environment highly desirable.
- Developed knowledge of workers compensation legislation.
- Professional experience in a fast-paced, customer-centric environment
- A high degree of influencing skills, partnered with strong written and verbal communication skills.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE — let’s make it happen

**Benefits**:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Application Close Date: 23/02/2024 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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