Case Manager

2 months ago

Parramatta, Australia QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee

The Opportunity
- Make a difference supporting people through a challenging process
- Competitive salary + bonus + benefits on offer including hybrid working
- Permanent Opportunity

Role Summary

This is an exciting opportunity for people to join us at QBE during a growth phase in our NSW workers compensation division, in both our Nominal Insurer and TMF business units.

As a Case Manager you will be required to bring your best self to work as you take on the responsibilities of the end-to-end claims management under the NSW Workers Compensation scheme. You will assist injured workers with their injury management and return to work plans whilst maintaining relationships built on trust with all stakeholders involved.

Your part in a changing world

At QBE, our purpose is to enable a more resilient future by uplifting the capability of our employees in both their core competencies and watching them develop and grow in line with the QBE proficiencies aligned to both their job description and individual goals.

We’re an international insurer and reinsurer with a local presence in 27 countries.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.

Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

We work hard to build a culture that best supports our people, and not only represents our business, but the world around us. Find out more about QBE and why you should join us QBE Careers Australia | Work at QBE Insurance | QBE AU

About the opportunity

The role of a Case Manager will see you return people to health and work with empathy and expertise. You will support our customers on their return-to-work journey by acting as the key point of contact for stakeholders, including injured workers, their employers, doctors, and other medical professionals. You will be empowered to manage a portfolio of workers compensation claims in line with scheme regulation whilst delivering a holistic case management approach to provide positive customer connections. The goal is to seek the best possible outcome for all parties involved, whilst supporting them through what is often an emotionally challenging time.

Key activities as a Case Manager include:

- Effectively set expectations, communicate and educate injured workers and employers
- Work in partnership with the injured worker and their employer to manage their journey in returning to work
- Ensure timeframes and compliance measures are adhered to in line with legislation and company policy
- Meet and work in partnership with internal and external stakeholders to achieve best practice outcomes

We have a comprehensive New Starter Pathway training program and ongoing coaching for those with experience, and those that are new to the Workers Compensation industry, this will commence on the first day of your employment and will require some flexibility for the first 4 weeks whilst we provide you with the appropriate training to support you in establishing a solid foundation for success. The New Starter Pathway will support and enable your growth in line with our four proficiency levels affording you the opportunity to guide your career progression through the different levels including Foundational, Intermediate, Advanced and Expert.

Following the onboarding program, the role will be hybrid with 3 days’ work from home and two days in the office, to allow connection and to further embed your learning.

Your story so far

You genuinely care about the work you do, delivering an informed, customer centric service with empathy and expertise. You remain focused in a fast-paced environment, have exemplary communication skills and can demonstrate resilience in challenging and sensitive situations. You understand that you play an essential role in the delivery of a critical service that will have a significant impact on the lives of our customers at a difficult time.

You will also have:

- Professional experience in a fast paced, customer centric environment
- A high degree of influencing skills, partnered with strong written and verbal communication skills
- A resilient approach to your work, whilst maintaining a positive and optimistic response to all challenges
- Excellent time management and prioritisation skills
- A flexible attitude and a service-orientated approach
- A keen willingness to learn with a proactive and positive attitude

We are here to support you

We offer a range of benefits to help provide holistic support for your work life, whatever your

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