Case Manager

1 week ago

Parramatta, New South Wales, Australia NSW Department of Communities and Justice Full time

Division:
Strategy Policy and Commissioning- Location: Parramatta, NSW, AU, 2150- Req ID: 59232
Case Manager

Engagement Support Program

CVE Engagement and Support Unit

Location:
Parramatta with flexible/hybrid options

Employment type - Ongoing Full-Time role

Salary - $101,947 pa - $112,849 pa, plus employer's contribution to superannuation and annual leave loading**
Your role
This role provides case management support to Engagement and Support Program (ESP) participants.

You'll work closely with clients and their support networks, and multiple internal and external stakeholders to deliver service interventions - with the aim of disengagement from violent extremism.

You will be responsible for the coordination of CVE interventions through a holistic approach to ensure service delivery is met.

As a Case Manager you will be required to liaise with a variety of internal and external stakeholders to ensure service delivery is maintained.


The role will lead the case management and service co-ordination for high needs complex clients, including tasks relating to the administration, records and report preparation/reporting, administration and records management.


What you'll do
As part of the CVE Engagement Support Unit, you will be required to:

  • Utilise risk assessments, client information and work with client and stakeholders to understand risks and needs
  • Develop a case plan with the client to address disengagement and develop prosocial factors
  • Provide client representation and case planning with other government and nongovernment agencies to ensure appropriate services for the client to address needs. This includes, but not limited to the NDIS, mental health, learning and social development, employment etc.
  • Prepare client updates, background and progress reports and letters for the courts.
  • Present updates about your clients to the ESU multidisciplinary team and report to a multi agency panel for feedback, advice and endorsement
  • Work collegiately with our state and federal law enforcement partners.
  • Formulate and deliver case plans, reports and updates within tight deadlines with competing priorities
  • Be committed to ongoing learning and development in the understanding of violent extremism and best practice in disengagement.


The DCJ CVE Engagement and Support Unit is a specialised multi-disciplinary team within the NSW Department of Communities and Justice (DCJ) focussing on prevention and early intervention of violent extremist behaviour.

The unit delivers three programs, Integration Support Program, Engagement and Support Program and the Step Together Helpline. ESU also contributes to national best practice in CVE interventions and works closely with both Commonwealth and NSW agencies.


The aim of the ESU is to reduce the risk of violent extremism by providing early intervention and support to address social, psychological or behavioural issues before they escalate to violent action.

Our primary focus is on diversion in the first instance and disengagement.

The Engagement and Support Program (ESP) is a voluntary based program.

We are seeking experienced case managers who are interested in working with clients who have been identified as vulnerable to or engaging in violent extremism.

ESP works with both youth and adults, and due to an increase in program activity we are seeking additional case managers.

Positions available include the ability of ongoing roles and/or secondments as part of your professional development.

What we're looking for

  • An experienced case manager who enjoys working in a multidisciplinary team, with experience working with a variety of stakeholders such as education, health, nongovernment services and our partnerships with law enforcement.
  • Experience in working with complex high needs and/or high risk clients and an understanding of support services
  • A person with an open and curious approach to case management and use of evidencebased approaches. Is comfortable with sharing ideas, receptive and open to feedback and contributing to case management strategies and approaches.
  • Experience in contributing to program development, best practice, policy and procedures
  • A team member who is committed to develop an understanding of violent extremism vulnerabilities, risks, and prosocial/protective factors in the role of disengagement
  • You must be an Australian Citizen, and able to acquire a National Security Clearance.
  • This role will require a driver's licence and willingness to travel within NSW regularly.
Download the role description.

We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.

We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities.

We're focused on breaking, rather than managing, disadvantage. It's work th

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