Case Manager

2 months ago

Parramatta, Australia Toll Group Full time

Company Description

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

**Job Description**:
Due to ongoing growth within the business we have an exciting opportunity for a Case Manager to join our Government & Defence team in our Parramatta office. You will play a crucial role in supporting relocation initiatives by being the single point of contact for Australian Defence Force (ADF) Members & their families during their relocation across Australia. Our team strive to ensure that all ADF Members experience a superior relocation.

Join a supportive team, where you will feel valued for not only the skills you have but also the whole person you bring to work. We are passionate about progress. Our accessible and supportive leaders have a bold vision, which creates countless opportunities to learn, adapt and grow. This role offers ongoing opportunities to further develop your skills, with genuine career development pathways available.

As a Case Manager, your responsibilities will include:

- Delivering a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution.
- Expectation management ensuring Members and their families understand service scope and the relocation life cycle.
- Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and client key performance indicators.

**Qualifications**:
What are we looking for:

- Case management experience in a similar role would be advantageous (i.e., global mobility, assignment management, insurance or travel)
- The ability to interpret policy and legislation
- Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders
- Strong attention to detail & time management skills

**Benefits**:

- Flexible work options available
- Supportive team environment
- Full training provided
- Central office location close to public transport

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

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