Case Manager

5 months ago

Parramatta, Australia Toll Group Full time

Company Description

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

**Job Description**:
Toll is thrilled to announce that we have several new opportunities for Bi-lingual Australian Citizens, who speak English and either Arabic, Farsi, Pashto, Dari, Dinka, Burmese or Kiswahili to complement our dynamic case management team as we step into a new era of growth and success.

As Case Managers in our Global Operations Centre, you will manage and deliver a range of services on behalf of our government client, supporting key activities for your colleagues overseas and working on a critical program that supports Australia’s international obligations.

You will be joining a supportive team, where you will feel valued not only for your skills but for the whole person you bring to work. We are passionate about progress and our accessible and supportive leaders have a bold vision which creates countless opportunities to learn, adapt and grow.

**As a Case Manager, you will**:

- Act as a key reference and referral point for your case management colleagues overseas, supporting them with policy or process questions, managing referrals to conclusion or escalation as required.
- Monitor workflow for your assigned region or peers to ensure key milestones and KPIs are being met.
- Take care of all travel bookings for the customers in line with client policy requirements.
- Manage end to end case management of assigned cases for highly sensitive or urgent cases or during periods of a surge in activity or in response to an emergency.
- Provide support for supply chain administration.

**Qualifications**:
**What we are looking for**:

- Fluency (oral) in a language of a major customer group (Arabic, Farsi, Pashto, Dari, Dinka, Burmese or Kiswahili) is essential.
- Proven experience in case management or in a similar administrative role within a multicultural context in a medium to large org that deliver Global services.
- Customer service experience preferably in an administrative environment where service delivery and service recovery are central themes.
- Experience in Mobility, Assignment Management, Managed Services, Insurance or Travel would be advantageous.
- Demonstrated cultural competence and the ability to work with people from diverse backgrounds.
- Ability to build and maintain productive relationships with internal and external stakeholders.
- Ability to provide accurate, timely, and courteous service to a culturally and linguistically diverse range of customers.
- Proficiency in Microsoft Suite
- ** Working with children check and Australian Citizenship are mandatory requirement for this role.**

**What We Offer**:

- Market competitive salary
- Hybrid work arrangements
- A positive and collaborative work environment
- Career development: Access to ongoing learning, training, and development courses.
- Local discounts on services and other special benefits for employees

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

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