Case Management

2 weeks ago

Parramatta, Australia DFP Recruitment Services Full time

**Job description**:

- **Multiple Federal Government opportunities in Parramatta**:

- ** APS6 - $60.26/hour + super**:

- ** EL1 - $602.55/day + super**:

- ** 12-month contract with possibility of extension**:

- ** Hybrid remote work (WFH), 2 days weekly**

Our Client is a Federal Government body that supports Australians and their families by valuing a positive contemporary attitude to disability. They are currently seeking multiple
** APS6 and EL1 Case Managers** to join their team in Parramatta.

**Role**:
The

**Responsibilities for APS6 Case Manager may include but are not limited to**:

- Undertaking end to end case management activities.
- Obtaining necessary information and advice to effectively resolve AAT matters.
- Undertaking case management of complex AAT matters and analysing to develop options for early resolution.
- Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
- Preparing documents detailing resolution options and outcomes at meetings.
- Assessing and responding to priorities and risks, including risk to the participant, Scheme sustainability and our client.
- Preparing and maintaining electronic record keeping.

**Role**:
The
**EL1 Case Management** is an important team leadership position and will have delegated authority and responsibility to resolve issues and risks across wide-ranging activities of substantial depth involving significant detail. The role requires providing leadership, control, planning, resource management, performance management and decision making for the Team Membership and assigned Contractors working within the work area.

**Responsibilities for EL1 Case Manager may include but are not limited to**:

- Managing the workflow of case management support functions to ensure statutory timeframes and measures are met.
- Managing AAT Applications received by the Agency including the allocation to the case management teams and legal teams.
- Leading and contributing to strategic projects and policy development processes.
- Leading and contributing to the development of Ministerial and Parliamentary briefs and complaints.
- Contributing to the preparation of reports, business cases, meeting submissions and correspondence.
- Leading a team and/or a scope of work, including mentoring, supervising, training and supporting Case Management Support staff.
- Previous experience within a similar field with strong administration
- Strong judgement and problem-solving skills.
- Strong customer service and communication skills along with excellent attention to detail.
- Ability to manage competing priorities while maintaining high work standards and accuracy.
- Experience in building relationships both with internal and external stakeholders.

**To Apply**:
In order to be considered applicants are required to hold an
**Australian Citizenship.**

If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Ankita on 0292003683 for more information.

Note: You may be required to provide evidence of your COVID-19 vaccination status.

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