Case Manager

1 week ago

Parramatta, New South Wales, Australia Toll Group Full time
Company Description


Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services.

We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.


Job Description:


Toll is thrilled to announce that we have several new opportunities for Bi-lingual Australian Citizens, who speak English and Burmese to complement our dynamic case management team as we step into a new era of growth and success.


As Case Managers in our Global Operations Centre, you will manage and deliver a range of services on behalf of our government client, supporting key activities for your colleagues overseas and working on a critical program that supports Australia's international obligations.


You will be joining a supportive team, where you will feel valued not only for your skills but for the whole person you bring to work.

We are passionate about progress and our accessible and supportive leaders have a bold vision which creates countless opportunities to learn, adapt and grow.


As a Case Manager, you will:

  • Act as a key reference and referral point for your case management colleagues overseas, supporting them with policy or process questions, managing referrals to conclusion or escalation as required.
  • Monitor workflow for your assigned region or peers to ensure key milestones and KPIs are being met.
  • Take care of all travel bookings for the customers in line with client policy requirements.
  • Manage end to end case management of assigned cases for highly sensitive or urgent cases or during periods of a surge in activity or in response to an emergency.
  • Provide support for supply chain administration.

Qualifications:

What we are looking for:

  • Fluency (oral) in a language of a major customer group (Burmese) is essential.
  • Proven experience in case management or in a similar administrative role within a multicultural context in a medium to large org that deliver Global services.
  • Customer service experience preferably in an administrative environment where service delivery and service recovery are central themes.
  • Experience in Mobility, Assignment Management, Managed Services, Insurance or Travel would be advantageous.
  • Demonstrated cultural competence and the ability to work with people from diverse backgrounds.
  • Ability to build and maintain productive relationships with internal and external stakeholders.
  • Ability to provide accurate, timely, and courteous service to a culturally and linguistically diverse range of customers.
  • Proficiency in Microsoft Suite
-
Working with children check and Australian Citizenship are mandatory requirement for this role.

What We Offer:

  • Market competitive salary
  • Hybrid work arrangements
  • A positive and collaborative work environment
  • Career development: Access to ongoing learning, training, and development courses.
  • Local discounts on services and other special benefits for employees
Additional Information

Be Connected


With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way.

There are countless opportunities to learn and make a real impact in shaping our industry's future. Grow with diverse challenges amongst a friendly and inclusive global culture.

Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it's what makes our possibilities endless.


To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

  • Case Management

    1 week ago

    Parramatta, New South Wales, Australia DFP Recruitment Services Full time

    Job description:- Multiple Federal Government opportunities in Parramatta: APS6 $60.26/hour + super:- EL1 - $602.55/day + super:- 12-month contract with possibility of extension: Hybrid remote work (WFH), 2 days weeklyOur Client is a Federal Government body that supports Australians and their families by valuing a positive contemporary attitude to...

  • Case Manager

    1 week ago

    Parramatta, New South Wales, Australia NSW Department of Communities and Justice Full time

    Division: Strategy Policy and Commissioning- Location: Parramatta, NSW, AU, 2150- Req ID: 59232Case ManagerEngagement Support ProgramCVE Engagement and Support UnitLocation: Parramatta with flexible/hybrid optionsEmployment type - Ongoing Full-Time roleSalary - $101,947 pa - $112,849 pa, plus employer's contribution to superannuation and annual leave...

  • Case Manager

    7 days ago

    Parramatta, New South Wales, Australia Australian Barnardos Recruitment Services Full time

    35-hour work weekSupport children to stay in their home in a safe, stable, and caring family environmentAssist in enhancing parenting skills and family well-beingAbout the RoleBarnardos is seeking a full-time permanent Case Manager for the Intensive Family Preservation Team located in Cranebrook, NSWThe Case Manager will be responsible for:Providing...

  • Case Manager

    1 week ago

    Parramatta, New South Wales, Australia Uniting Full time

    This role is responsible for effective delivery and supervision of the high-quality care to youth who are at risk of homelessness. This includes case management assistance using a strengths-based approach, partnering with clients to effectively meet their individual needs and work towards independence where appropriate, coordinating key processes and...

  • Case Manager

    1 week ago

    Parramatta, New South Wales, Australia Just Better Care Full time

    Are you passionate about making a positive difference in your local community? Assist customers to live independently in their home, keeping them safe and connected to their community.We are looking for a permanent full time Case Manager to join our caring and dynamic office team in Newington. Just Better Care Case Managers perform an integral role in...

  • El1 Case Management

    7 days ago

    Parramatta, New South Wales, Australia DFP Recruitment Services Full time

    Job description:- Multiple Federal Government opportunities in Parramatta: EL1 $602.55/day + super:- 12-month contract with possibility of extension: Hybrid remote work (WFH), 2 days weeklyThe EL1 Case Management is an important team leadership position and will have delegated authority and responsibility to resolve issues and risks across wide-ranging...

  • Senior Case Manager

    7 days ago

    Parramatta, New South Wales, Australia Gallagher Full time

    Overview Senior Case Manager, Workers Compensation – work in Parramatta or Sydney CBD, NSW Are you an experienced Case Manager looking to broaden your skillset or take the next step in your career? As our team to continues to grow, we are looking for experienced Case Managers to join us on our exciting journey. This is a career defining role, which...

  • Case Manager

    7 days ago

    Parramatta, New South Wales, Australia Be Recruitment Full time

    Work for a reputable Not for Profit OrganisationBe part of a supportive and collaborative teamSalary up to $98k + benefits Be Recruitment is looking for a passionate and experienced Case Manager to join a reputable Not-for-Profit organisation in the Western Sydney area. If you have a heart for making a difference in the lives of children and young people,...

  • Hsp Case Manager

    1 week ago

    Parramatta, New South Wales, Australia SSI Full time

    Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people...

  • Case Manager

    7 days ago

    Parramatta, New South Wales, Australia Link Group Full time

    **Overview With a focus on quality outcomes by balancing member needs with operational limits, the Case Manager is the primary role to ensure that member / claimant claims are correctly set up in the initial claiming phase and paid correctly at the end of the claiming process. The Case Manager ensures members / claimants receive accurate correspondence,...

  • El1 Case Management Officer

    1 week ago

    Parramatta, New South Wales, Australia Chandler Macleod Full time

    Location***- Parramatta, New South WalesCategory***- HealthSalary- $602 AUD - $602 AUD DailyPosted 07Nov2023Work type ContractContact Zoe EaglesReference BH153363Chandler Macleod is currently recruiting for anEL1 Case Management to work for one of ourFederal Government clients based inParramatta. The position is12-month contract role with the possibility of...

  • Case Manager-2

    1 week ago

    Parramatta, New South Wales, Australia QBE Full time

    Primary DetailsTime Type: Full timeWorker Type: EmployeeProvide delivery of claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases.Job Description:Case Manager - Managed Fund Claims (SI/Comcare)The Opportunity Make a positive difference supporting our customers. Competitive salary + bonus + benefits...

  • Injury Case Manager Specialist

    1 week ago

    Parramatta, New South Wales, Australia APG Workforce Full time

    Government Role - NSW Location- $65.00 p/h + super 4 Month contract + Possibility of extensionAPG is currently seeking an Injury Case Manager Specialist for a 4 Month contract within an NSW Government Sector.Primary purpose of the role- $65.00 p/h + super:- Location: Any TAFE NSW Campus:4 Month ContractThe Role The Injury Management Case Specialist is...

  • Customer Service Case Manager

    1 week ago

    Parramatta, New South Wales, Australia people2people Full time

    Are you looking to work within a high-performing environment and want to be part of a business that strives to be the best at what they do? Our client, world renowned global organisation Samsung Electronics, is looking for experienced, passionate and dedicated customer service professionals.THE ROLEAs a case manager, you are responsible to study the...

  • Aps 6 Case Management

    7 days ago

    Parramatta, New South Wales, Australia face2face Recruitment Full time

    Closing Date:9 am Tuesday 31 January 2023face2face reference:575341Location:Parramatta, NSWHours:Full-TimeContract length:12 Month ContractEntry requirements:Australian CitizenPay range:$58.50 p/h ex superAbout the role:The APS6 Case Management is accountable under limited direction to undertake complex work that is guided by legislation, policies,...

  • Case Manager, High Complexity

    1 week ago

    Parramatta, New South Wales, Australia QBE Insurance Full time

    Primary DetailsTime Type: Full timeWorker Type: EmployeeHigh Complexity Case Manager Hybrid role 3 days working from home and 2 days in office either in Parramatta or Newcastle Access to our insurance and retail discounts from Day 18 weeks equal paid parental leave with super.The opportunityOur High Complexity Case Managers have the opportunity to work...

  • Case Manager

    7 days ago

    Parramatta, New South Wales, Australia The Benevolent Society Full time

    Permanent full time role based in Orange $92k - $99k inclusive of Super + Salary Packaging Flexible friendly organisation + career progression & leadership training opportunities Our Organisation The Benevolent Society's vision is to build a just society where all Australians can live their best life. For more than 200 years we have...

  • Aps 6 Level Case Management

    1 week ago

    Parramatta, New South Wales, Australia HOBAN Recruitment Full time

    This role is located in Parramatta NSW.Responsibilities: Undertake endtoend case management activities, ensuring compliance with relevant legislation and policies. Analyze complex AAT matters, developing options for early resolution. Obtain necessary information and advice for effective resolution. Attend Case Conferences, Conciliations, and Hearings...

  • Case Manager Clinical

    1 week ago

    Parramatta, New South Wales, Australia Bolton Clarke Full time

    Full time perm role Mon-Fri | Parramatta Office location | Work close to home Competitive Salary + Super + KM reimbursement + $18,550 salary packaging Be supported in your role by a welcoming and experienced teamWith RSL Care (QLD) and the RDNS (Victoria) at the heart of our DNA, Bolton Clarke has been at the forefront of healthcare and aged care services...

  • Case Co-ordinator

    1 week ago

    Parramatta, New South Wales, Australia NSW Department of Communities and Justice Full time

    Division: Courts Tribunals and Service Delivery- Location: Parramatta, NSW, AU, 2150- Req ID: 65421Location - ParramattaOngoing full-time opportunitySalary ranging from $79,032 to $86,539pa. Plus, employer contribution to superannuation (11%) and annual leave loading (17.5%)Your roleCase Co-ordinators are the first point of contact for clients and referrers...