Manager - Client Success

3 weeks ago

Sydney, Australia Cashrewards Full time

Heyyyyy We're Cashrewards, Australia’s most loved cashback platform.
- Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself.

**About the Role**
- This role holds leadership responsibilities within the Client Success function and focuses on top-performing verticals. As a manager, you will lead and mentor a team.

This role requires a resilient, dynamic, and capable of leading a team of high achievers in a fast-paced environment. You should possess a passion for leadership and provide exceptional client service. Your role will involve motivating and driving the team to achieve commercial targets and foster client growth, whilst collaborating with key stakeholders across the business.

Additionally, you will be accountable for managing relationships with both internal and external stakeholders. You will work closely with your team to identify opportunities, drive strategies across your team and the business and ensure efficient handling of operational tasks. Furthermore, you will be the first point of escalation for your area.

In this role, your main responsibilities will include leading and coaching your team, ensuring they efficiently achieve company OKRs and maintain a strong Net Promoter Score (NPS).

**Your Focus**:

- Manage a team comprising of Senior Account Managers, Account Managers, Account Executives, and a Coordinator. Collaborate with team members to establish clear goals. Coach and mentor team members to achieve goals, KPI’s and success within their roles and careers.
- Contribute to the success of our Retail Media proposition, Circuit by Cashrewards, by enhancing team members' understanding and proficiency in articulating its benefits to our clients. Assist in continuously improving Circuit by Cashrewards to align with our clients' objectives and requirements, ensuring its effectiveness in meeting their needs.
- Build relationships with our clients to ensure understanding of their business goals, ensure plans and proposals are aligned. Generate opportunities and broaden connections and relationships with stakeholders.
- Manage key internal and external stakeholders at all levels, ensuring smooth workflow across our partnerships with networks and clients. Work across team and departments to refine strategy and deliver on requirements.
- Take accountability for your team's KPI and relevant OKR initiatives, ensuring that the strategy is aligned with broader business goals and that the team is achieving the targets.

**Your Focus**:

- Advanced media sales experience, delivering business objectives. Familiarity with loyalty, retail, e-commerce, and technology spaces, along with a demonstrated history of working in any of these areas.
- Well-developed People Leader experience. Running the entire employee lifecycle, including mentoring and coaching a high performing team.
- Well-built commercial awareness and efficient time management skills.
- Possess a solution-oriented mindset and the ability to solve client problems and navigate technical issues.
- Able to work under pressure with a positive can-do attitude.
- Optimistic, self-motivated and self-aware
- A desire to execute, drive impact, and develop within our organisation
- Another cool thing, we're right smack-bang in the middle of Sydney CBD (next to the QVB) so we're easy to get to.

There's lots more to love about working here, like:

- Flexible working
- Friday hours (finish at 3pm on Fridays)
- Double cashback
- Free access to Headspace
- Discounted fitness classes and wellness offering
- Birthday leave
- 16 weeks paid parental leave
- Ability to work up to 90 days a year from anywhere in the world
- Awesome people who you'll get to know at some of our awesome celebrations and social events

So if you’re keen to jump on board and help us steer this fine ship into the future, don’t let this opportunity pass you by. So jump in, forget FOMO. Join the Cashrewards team today.

  • Client Success Manager

    3 weeks ago

    Sydney, Australia Avetta, LLC Full time

    SUMMARY: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role...

  • Client Success Manager

    2 weeks ago

    Sydney, Australia Avetta, LLC Full time

    SUMMARY: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role...

  • Client Success Manager

    3 weeks ago

    Sydney, Australia Avetta, LLC Full time

    **SUMMARY**: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This...

  • Client Success Manager

    2 weeks ago

    Sydney, Australia Jivaro Full time

    POSITION: CLIENT SUCCESS MANAGER REPORTING TO: APAC CEO OFFICE LOCATION: SYDNEY Reed & Mackay delivers service-led corporate travel, people-focused technology, and award-winning event solutions across the globe. As part of the Navan Group, we believe in travel made easy, and in software designed for the people who use it. Born from close working...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia Avetta, LLC Full time

    SUMMARY:As a member of the Avetta Client Success team, you will be both a relentless advocate for yourcustomers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role is...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia Avetta, LLC Full time

    SUMMARY:As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role is...

  • Manager - Client Success

    1 week ago

    Sydney, New South Wales, Australia Cashrewards Full time

    Hey there! Let me introduce you to Cashrewards, the top cashback platform in Australia that everyone loves.Our team is not only loved by shoppers, but they also think we're pretty amazing. In fact, we've been recognized as a Great Place to Work, so you know we're doing something right! Now, let's dive into this exciting role and see if you're up for the...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia emarsys eMarketing Systems Full time

    Clients are the lifeblood of Emarsys, from globally focused enterprise-level organisations to the smaller and more specialised high street names.Taking ownership of a select portfolio, you'll be responsible for the satisfaction, retention, and growth of those clients, turning them into Emarsys advocates. You'll work to engage with and understand the people...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia PulseLearning Full time

    Reference number:CSPIRE_2023**Location:Remote** (Isle of Ireland)Want to work with an award-winning, purposeful, mental health and wellbeing-focused, global top-10 learning solutions provider?Want to be part of a team that changes beliefs, behaviors, and cultures within our Client organizations and the wider community?Want to be part of a team that designs,...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia PulseLearning Full time

    Location:Australia (remote)Want to work with an award-winning, purposeful, mental health and wellbeing-focused, global top-10 learning solutions provider?Want to be part of a Team that changes beliefs, behaviors, and cultures within our Client organizations and the wider community?Want to be part of a Team that designs, develops, and delivers best-in-class,...

  • Client Success Manager

    2 weeks ago

    Sydney, Australia Salsify Full time

    Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...

  • Manager - Client Success

    1 week ago

    Sydney, New South Wales, Australia Cashrewards Full time

    Heyyyyy We're Cashrewards, Australia's most loved cashback platform. Shoppers love us, but not just shoppers, our team think we're pretty awesome too. So much so that they voted and now we're a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself.About the Role This role holds...

  • Client Success Manager

    2 weeks ago

    Sydney, Australia Gartner Full time

    **Description**: **About the role**: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia emarsys eMarketing Systems Full time

    Clients are the lifeblood of Emarsys and the Client Success Manager is responsible for the Satisfaction, Retention and Growth of those Clients.The Client Success Manager will turn our Clients into Emarsys advocates by understanding the Clients ́ goals and demonstrating how our technology and services can drive business results as well as guiding our Clients...

  • Client Success Manager

    2 weeks ago

    Sydney, Australia SI-ANZ Full time

    We are expanding! We are delighted to now be extending our services to Australian and New Zealand clients as Study International ANZ Pty Ltd. To support this growth we are creating permanent new positions which will be critical to the success of our ANZ operations. **Position Purpose** Our Client Success Manager will play a key role in developing a...

  • Client Success Manager

    2 months ago

    Sydney, Australia Wix Full time

    **We are**: Wix Australia & New Zealand, a team responsible for expanding and promoting Wix in the region. Our mission is to enable any business or person to create and grow their business online. We support Wix users and partners in leveraging the Wix platform to create stunning, innovative and functional online presences and strive to develop products...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia Ultimate Edge Communications Full time

    Traditional and digital media marketing expert with outstanding customer service skillsIf you're an ambitious, adventurous and fearless individual looking for your next BIG THING, then this might be the perfect job opportunity you've been waiting for We're looking for a driven, focused, outgoing and friendly high-performer with a knack for integrating...

  • Client Success Manager

    6 days ago

    North Sydney, Australia Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia Wix Full time

    We are:Wix Australia & New Zealand, a team responsible for expanding and promoting Wix in the region. Our mission is to enable any business or person to create and grow their business online.We support Wix users and partners in leveraging the Wix platform to create stunning, innovative and functional online presences and strive to develop products which help...

  • Client Success Manager

    3 weeks ago

    North Sydney, Australia FCB Group Full time

    **What’s on offer in this role?** - High growth journey with Leaders who are 100% supportive - Guaranteed career development as you make your mark; mentoring from UK counterpart - Recognised Employer of Choice; real sense of purpose, values-driven & ‘people first’ mindset **About the role** We currently have 6,000+ clients contracted to **HR Assured...