Client Success Manager

1 week ago

Sydney, New South Wales, Australia PulseLearning Full time

Reference number:
CSPIRE_2023**
Location:Remote** (Isle of Ireland)

Want to work with an award-winning, purposeful, mental health and wellbeing-focused, global top-10 learning solutions provider?

Want to be part of a team that changes beliefs, behaviors, and cultures within our Client organizations and the wider community?

Want to be part of a team that designs, develops, and delivers best-in-class, evidence-based mental health and wellbeing solutions for our Clients?

Want to be part of a culture where
it's ok not to feel ok; and it's absolutely ok to ask for help?

Are you looking to join an organization where personal and professional growth is as important to us as it is to you?

Then maybe
PulseLearning, the leader in behavioral change through learning, is the place for you

Company background


In 2019,
PulseLearning launched
I Am Here to gift people with the courage, confidence, and skills to safely signpost others to help and support when needed.


I Am Here is focused on changing beliefs and behaviors about mental health and wellbeing in the workplace and the wider community.

The
I Am Here community now has 850,000 members across four continents and is the fastest-growing mental health and wellbeing movement in the world.

Headquartered in Ireland, we embrace diversity and have teams in the US, Canada, Europe, Australia, and New Zealand.
PulseLearning provides an environment of acceptance and inclusion. We embrace diverse thinking and are always looking for smarter ways to work.

We value each other immensely and truly believe in the value of our products and services in creating positive change.


Role description

PulseLearning is seeking a Client Success Manager for
I Am Here.

As Client Success Manager, you will lead the activation of
I Am Here in partnership with our Clients.

You will be responsible for launching
I Am Here, driving adoption, and ensuring ongoing engagement with the
I Am Here community within all your Client organizations.


Your main focus areas are:

  • Project management
  • Client experience and engagement
  • Measurement, evaluation, and data analytics
  • Content creation
  • Ad hoc projects


You will thrive in a culture of learning that fosters and supports professional development and growth, and you will be working in a team-based, results-driven environment.


Role responsibilities

Client engagement

  • Collaborate closely with senior Client leaders to understand and anticipate needs.
  • Create and ensure successful delivery across all aspects of
    I Am Here for each Client.
  • Understand Client workplace culture and ways of working, and tailor activation, communications, and adoption plans accordingly.

Content curation

  • Work with product and delivery teams to identify content opportunities.
  • Integrate geo
- and Client-specific content into content activation plans.

  • Contribute to content and activation plans for our Clients locally and for our global marketing engagement.
  • Liaise with and provide input into marketing content relevant to Clients and external audiences.

Project management

  • Manage the continuous life cycle of
    I Am Here (Go Live, Adoption, Engagement) for a portfolio of Clients across multiple industries and geographies (when required).
  • Coordinate numerous stakeholders across various projects to ensure that programs and initiatives are delivered on time, on brief, on budget, and beyond expectations.
  • Manage and maintain highquality, evidencebased, and evidenceinformed content calendars.
  • Execute and interpret financial data reports to ensure that budgetary requirements are met, while closely monitoring project costs.
  • Liaise and partner with sales Team Members at relevant stages of the project management life cycle.

Data analytics, measurement, and evaluation

  • Actively conduct analyses across multiple sources, identify insights, and create actionable plans to continually improve engagement in product development and Client activities.

Team mentality

  • Continually and consistently support those around you.
  • Celebrate Team Members' special moments and successes.
  • Embrace diversity in thinking and doing.

What you bring to the role


You aim to live and work in ways that are aligned with and spotlight our
CLEAR skills and our
I Am Here values of
:Compassion, Listening, Empathy, Acceptance, and being your Real self.


Specifically, we are looking for:

  • A bachelor's degree
  • The ability to communicate clearly and directly with our valued Clients and our own Team Members using our
    CLEAR skills, regardless of the communications channel (written and verbal communication is key)
  • The ability to build positive and productive working relationships with Clients for business growth
  • Excellent presentation, conflictresolution, and program management skills, with a focus on translating business requirements into solutions as you collaborate close

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