Client Success Manager

3 weeks ago

Sydney, Australia Avetta, LLC Full time

SUMMARY:
As a member of the Avetta Client Success team, you will be both a relentless advocate for your
customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role is right for you if your passion is to help clients embrace a new paradigm for understanding and managing their businesses.

As the primary voice for our clients, the Client Success Manager works closely with all other teams inside Avetta. They will look to your experience and creativity to help them make the best possible decisions for our customers and the company. In the same way, your clients will look to you to help them understand and execute "what's next?" to maximize the value they see every day with our platform and services.

**How you will make an impact**:

- Nurture and grow relationships with your client stakeholders, while identifying additional key stakeholders through proactive engagement
- Maintain the client's momentum after launch leveraging critical success factors aligned to the client's journey as increase adoption Avetta platform over time
- Serving as the trusted advisor for clients on use-case, product functionality and applicable program recommendations
- Perform regular review-and-planning sessions (via Success Planning and QBR activities) with client stakeholders to demonstrate value, understand the client's current business situation and objectives, and define next steps in their journey with Avetta
- Proactively ensuring clients understand, have adequate training on, and are utilizing Avetta's
products to achieve the maximum benefit
- Provide marketing with referenceable customers, Client Success anecdotes, data-rich trends and
observations about changes in our client base and industry
- Work within the Client Success Team to create innovative strategies, services, and processes
that drive increased customer adoption, retention, and expansion across all of Avetta's offerings
- Act as the voice of Avetta clients and work cross functionally with internal stakeholders to solve
problems and drive potential process and product improvements
- Assist Account Managers with client growth plans and, when necessary, at-risk mitigation
- Own the overall health of each assigned Client Account
- Assist the Client Support Team with difficult and client-specific problem resolution
- Partner with Implementation and Professional Services to support best practice
implementations and identify key growth opportunities
- Maintain an attitude of constant improvement and always work to increase efficiency,
scalability, and impact
- Use data to help make recommendations and decisions
- Fully document all interactions with clients (Using SFDC, Wrike, etc)

**Your key values and skills**:

- You thrive in an environment of ownership & accountability
- You are proactive in your engagement with your clients and peer
- You possess strong communication and collaboration skills
- You are inherently persistent and operate as both a Client and Avetta advocate
- You approach problem solving with a creative mind, empathetic spirit and scalable mindset
- You are passionate about your vision for client growth and laser focused on what is needed to get them there

**Minimum Qualifications**:

- Minimum 3-5 years in either a customer-facing role with an Enterprise SaaS company or supplier management with a large organization
- Bachelor's Degree or equivalent work experience
- Experience with the Microsoft Office suite, SFDC, CRM tools, and JIRA a plus
- Excellent interpersonal, verbal, and written communication skills
- Highly organized, collaborative, responsive, and proactive
- Past success mastering new, complex technologies, processes, and concepts and training/mentoring others to master them as well
- Strong project management skills, PMP a plus

LI-REMOTE

  • Client Success Manager

    2 weeks ago

    Sydney, Australia Avetta, LLC Full time

    SUMMARY: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role...

  • Client Success Manager

    3 weeks ago

    Sydney, Australia Avetta, LLC Full time

    **SUMMARY**: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This...

  • Client Success Manager

    1 week ago

    Sydney, Australia Jivaro Full time

    POSITION: CLIENT SUCCESS MANAGER REPORTING TO: APAC CEO OFFICE LOCATION: SYDNEY Reed & Mackay delivers service-led corporate travel, people-focused technology, and award-winning event solutions across the globe. As part of the Navan Group, we believe in travel made easy, and in software designed for the people who use it. Born from close working...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia Avetta, LLC Full time

    SUMMARY:As a member of the Avetta Client Success team, you will be both a relentless advocate for yourcustomers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role is...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia Avetta, LLC Full time

    SUMMARY:As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role is...

  • Manager - Client Success

    1 week ago

    Sydney, New South Wales, Australia Cashrewards Full time

    Hey there! Let me introduce you to Cashrewards, the top cashback platform in Australia that everyone loves.Our team is not only loved by shoppers, but they also think we're pretty amazing. In fact, we've been recognized as a Great Place to Work, so you know we're doing something right! Now, let's dive into this exciting role and see if you're up for the...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia emarsys eMarketing Systems Full time

    Clients are the lifeblood of Emarsys, from globally focused enterprise-level organisations to the smaller and more specialised high street names.Taking ownership of a select portfolio, you'll be responsible for the satisfaction, retention, and growth of those clients, turning them into Emarsys advocates. You'll work to engage with and understand the people...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia PulseLearning Full time

    Reference number:CSPIRE_2023**Location:Remote** (Isle of Ireland)Want to work with an award-winning, purposeful, mental health and wellbeing-focused, global top-10 learning solutions provider?Want to be part of a team that changes beliefs, behaviors, and cultures within our Client organizations and the wider community?Want to be part of a team that designs,...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia PulseLearning Full time

    Location:Australia (remote)Want to work with an award-winning, purposeful, mental health and wellbeing-focused, global top-10 learning solutions provider?Want to be part of a Team that changes beliefs, behaviors, and cultures within our Client organizations and the wider community?Want to be part of a Team that designs, develops, and delivers best-in-class,...

  • Client Success Manager

    2 weeks ago

    Sydney, Australia Salsify Full time

    Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...

  • Manager - Client Success

    3 weeks ago

    Sydney, Australia Cashrewards Full time

    Heyyyyy! We're Cashrewards, Australia’s most loved cashback platform. - Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself. **About the Role** -...

  • Manager - Client Success

    3 weeks ago

    Sydney, Australia Cashrewards Full time

    Heyyyyy! We're Cashrewards, Australia’s most loved cashback platform. - Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself. **About the Role** -...

  • Manager - Client Success

    1 week ago

    Sydney, New South Wales, Australia Cashrewards Full time

    Heyyyyy We're Cashrewards, Australia's most loved cashback platform. Shoppers love us, but not just shoppers, our team think we're pretty awesome too. So much so that they voted and now we're a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself.About the Role This role holds...

  • Client Success Manager

    2 weeks ago

    Sydney, Australia Gartner Full time

    **Description**: **About the role**: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia emarsys eMarketing Systems Full time

    Clients are the lifeblood of Emarsys and the Client Success Manager is responsible for the Satisfaction, Retention and Growth of those Clients.The Client Success Manager will turn our Clients into Emarsys advocates by understanding the Clients ́ goals and demonstrating how our technology and services can drive business results as well as guiding our Clients...

  • Client Success Manager

    2 weeks ago

    Sydney, Australia SI-ANZ Full time

    We are expanding! We are delighted to now be extending our services to Australian and New Zealand clients as Study International ANZ Pty Ltd. To support this growth we are creating permanent new positions which will be critical to the success of our ANZ operations. **Position Purpose** Our Client Success Manager will play a key role in developing a...

  • Client Success Manager

    2 months ago

    Sydney, Australia Wix Full time

    **We are**: Wix Australia & New Zealand, a team responsible for expanding and promoting Wix in the region. Our mission is to enable any business or person to create and grow their business online. We support Wix users and partners in leveraging the Wix platform to create stunning, innovative and functional online presences and strive to develop products...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia Ultimate Edge Communications Full time

    Traditional and digital media marketing expert with outstanding customer service skillsIf you're an ambitious, adventurous and fearless individual looking for your next BIG THING, then this might be the perfect job opportunity you've been waiting for We're looking for a driven, focused, outgoing and friendly high-performer with a knack for integrating...

  • Client Success Manager

    6 days ago

    North Sydney, Australia Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia Wix Full time

    We are:Wix Australia & New Zealand, a team responsible for expanding and promoting Wix in the region. Our mission is to enable any business or person to create and grow their business online.We support Wix users and partners in leveraging the Wix platform to create stunning, innovative and functional online presences and strive to develop products which help...