Client Success Manager

2 weeks ago

Sydney, Australia Jivaro Full time

POSITION: CLIENT SUCCESS MANAGER

REPORTING TO: APAC CEO

OFFICE LOCATION: SYDNEY

Reed & Mackay delivers service-led corporate travel, people-focused technology, and award-winning event solutions across the globe. As part of the Navan Group, we believe in travel made easy, and in software designed for the people who use it. Born from close working relationships within the financial, legal and insurance sectors, Reed & Mackay combines inspired service with state-of-the-art technology to create a level of travel and event management like no other.

We are currently looking for an experienced Client Success Manager in the travel industry sector?

Are you an energetic, commercially minded, articulate individual who can use your skills to ensure the development of your client portfolio?

If this sounds like you, then we want to hear from you.

PURPOSE OF THE ROLE:
Prioritising customer needs and goals and having a client first approach is essential for client retention. The Client Success Manager, and the relationship you build with your client portfolio, is a key component to Reed & Mackay achieving our overall Objective Key Results (OKR’s). The ultimate purpose of the role is to maintain an exceptionally high level of client retention, to create and deliver word-class client engagement and to identify opportunities for commercial growth and client benefit.

THE ROLE:
Working within an award winning, and long-established team, The Client Success Manager is a trusted advisor to their client portfolio working closely and pro-actively to understand their programme needs and strategic objectives, as well as driving further opportunities, and acting as the ‘voice of the customer’ to internal stakeholders, to ultimately guide and advise the clients’ up the curve to an ‘integrated status’, creating long term partnerships as opposed to short term fixes.

KEY RESPONSIBILITIES
- Develop and maintain multi-level client relationships, retaining clients, developing strategies, and identifying/upselling opportunities.
- To achieve personal Key Performance Indicators, both those relating performance and reward.
- Develop and execute a strategic Client Journey Plan detailing client objective, strategic goals with measurable targets.
- Deliver client compliance and growth.
- Manage and administer commercial models according to clients’ needs that meet R&M’s OKR’s.
- Develop client focused solutions that respond to the clients’ changing needs.
- Introduce solution innovation to improve end to end processes and drive ‘stickiness’ to R&M services and solutions.
- Provide formal strategic reviews of the programme performance.
- Drive a common service delivery to the client in accordance with agreed Service Level Agreement and Client Journey Plan.
- Commit to relevant responsibility and attendance with client implementations.
- Drive contract renewal and ultimately client retention.
- Develop as a thought leader.

ABOUT YOU:
You will be an expert communicator with a proven track record in building and retaining customer relationships, ideally within a Client Success / Account Management environment - skills essential to this role include, but are not limited to:

- Strong communication and written skills, with a curiosity to provoke thought.
- Exceptionally strong listener
- Ability to interact with ease and confidence with clients and internal stakeholders, particularly at C-suite level and essentially in relation to the ‘voice of the customer’.
- Enthusiastic and keen to use initiative.
- High degree of understanding of what service excellence looks like and how to achieve it.
- The ability to prioritise and multi-task.
- Able to display an understanding of key compliance and risk principles, as well as a pragmatic approach to facilitate appropriate interpretation of rules and procedures in a compliant and business aware manner.
- Empathetic and client centric focus
- Process discipline and attention to detail.

If you’d like to learn more please send your current resume to Lindsay White at

  • Client Success Manager

    3 weeks ago

    Sydney, Australia Avetta, LLC Full time

    SUMMARY: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role...

  • Client Success Manager

    3 weeks ago

    Sydney, Australia Avetta, LLC Full time

    SUMMARY: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role...

  • Client Success Manager

    3 weeks ago

    Sydney, Australia Avetta, LLC Full time

    **SUMMARY**: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia Avetta, LLC Full time

    SUMMARY:As a member of the Avetta Client Success team, you will be both a relentless advocate for yourcustomers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role is...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia Avetta, LLC Full time

    SUMMARY:As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role is...

  • Manager - Client Success

    1 week ago

    Sydney, New South Wales, Australia Cashrewards Full time

    Hey there! Let me introduce you to Cashrewards, the top cashback platform in Australia that everyone loves.Our team is not only loved by shoppers, but they also think we're pretty amazing. In fact, we've been recognized as a Great Place to Work, so you know we're doing something right! Now, let's dive into this exciting role and see if you're up for the...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia emarsys eMarketing Systems Full time

    Clients are the lifeblood of Emarsys, from globally focused enterprise-level organisations to the smaller and more specialised high street names.Taking ownership of a select portfolio, you'll be responsible for the satisfaction, retention, and growth of those clients, turning them into Emarsys advocates. You'll work to engage with and understand the people...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia PulseLearning Full time

    Reference number:CSPIRE_2023**Location:Remote** (Isle of Ireland)Want to work with an award-winning, purposeful, mental health and wellbeing-focused, global top-10 learning solutions provider?Want to be part of a team that changes beliefs, behaviors, and cultures within our Client organizations and the wider community?Want to be part of a team that designs,...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia PulseLearning Full time

    Location:Australia (remote)Want to work with an award-winning, purposeful, mental health and wellbeing-focused, global top-10 learning solutions provider?Want to be part of a Team that changes beliefs, behaviors, and cultures within our Client organizations and the wider community?Want to be part of a Team that designs, develops, and delivers best-in-class,...

  • Client Success Manager

    2 weeks ago

    Sydney, Australia Salsify Full time

    Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...

  • Manager - Client Success

    4 weeks ago

    Sydney, Australia Cashrewards Full time

    Heyyyyy! We're Cashrewards, Australia’s most loved cashback platform. - Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself. **About the Role** -...

  • Manager - Client Success

    3 weeks ago

    Sydney, Australia Cashrewards Full time

    Heyyyyy! We're Cashrewards, Australia’s most loved cashback platform. - Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself. **About the Role** -...

  • Manager - Client Success

    1 week ago

    Sydney, New South Wales, Australia Cashrewards Full time

    Heyyyyy We're Cashrewards, Australia's most loved cashback platform. Shoppers love us, but not just shoppers, our team think we're pretty awesome too. So much so that they voted and now we're a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself.About the Role This role holds...

  • Client Success Manager

    2 weeks ago

    Sydney, Australia Gartner Full time

    **Description**: **About the role**: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia emarsys eMarketing Systems Full time

    Clients are the lifeblood of Emarsys and the Client Success Manager is responsible for the Satisfaction, Retention and Growth of those Clients.The Client Success Manager will turn our Clients into Emarsys advocates by understanding the Clients ́ goals and demonstrating how our technology and services can drive business results as well as guiding our Clients...

  • Client Success Manager

    2 weeks ago

    Sydney, Australia SI-ANZ Full time

    We are expanding! We are delighted to now be extending our services to Australian and New Zealand clients as Study International ANZ Pty Ltd. To support this growth we are creating permanent new positions which will be critical to the success of our ANZ operations. **Position Purpose** Our Client Success Manager will play a key role in developing a...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia Ultimate Edge Communications Full time

    Traditional and digital media marketing expert with outstanding customer service skillsIf you're an ambitious, adventurous and fearless individual looking for your next BIG THING, then this might be the perfect job opportunity you've been waiting for We're looking for a driven, focused, outgoing and friendly high-performer with a knack for integrating...

  • Client Success Manager

    7 days ago

    North Sydney, Australia Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia Wix Full time

    We are:Wix Australia & New Zealand, a team responsible for expanding and promoting Wix in the region. Our mission is to enable any business or person to create and grow their business online.We support Wix users and partners in leveraging the Wix platform to create stunning, innovative and functional online presences and strive to develop products which help...

  • Client Success Manager

    3 weeks ago

    North Sydney, Australia FCB Group Full time

    **What’s on offer in this role?** - High growth journey with Leaders who are 100% supportive - Guaranteed career development as you make your mark; mentoring from UK counterpart - Recognised Employer of Choice; real sense of purpose, values-driven & ‘people first’ mindset **About the role** We currently have 6,000+ clients contracted to **HR Assured...