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Client Success Manager

2 months ago

Sydney, Australia Wix Full time

**We are**:
Wix Australia & New Zealand, a team responsible for expanding and promoting Wix in the region. Our mission is to enable any business or person to create and grow their business online.

We support Wix users and partners in leveraging the Wix platform to create stunning, innovative and functional online presences and strive to develop products which help them scale locally and globally.

**You are**:
A talented, creative, hard-working Client Success Manager with 2-4 years of experience, preferably including account management or business development. You can effectively prioritise tasks and work within deadlines. You understand digital business and how they build and grow their online presence across verticals, SEO, payments, the pain points they experience, and the tools they need. You are passionate about excellence, learning and your personal growth. You are also an excellent verbal and written communicator with a highly proficient level of English.

**As a Client Success Manager, you will**:
Manage top platform customers (existing and newly onboarded) in ANZ & SEA
Create account plans and identify opportunities to help scale and drive growth
Provide high level support and create opportunities for technical training through face to face meetings and calls
Be responsible for customer retention
Attend customer meetups and encourage their customers to engage in the Wix community

Advantageous experience

Experience working across SEA and across multiple cultures and languages
Experience with analytics and interpreting data to drive actions and results
Ability to create and deliver presentations both internal and external
About Wix

With over 30 different products, Wix makes it easy for anyone to succeed online. We build web creation tools and business solutions, mobile apps, payment processing technologies, as well as CRM and marketing tools that help our users in different business sectors and compete online. Our technologies are based on massive infrastructure required to securely and resiliently serve over 220 million users, and their visitors across the globe - instantly. Our scale is enormous, and our plans for the future are even bigger.

Wix’s product development teams work in a dev-centric culture, deploy code hundreds of times every day using advanced automation tools, and create methodologies that enable a fast-to-production environment. We operate in small highly-collaborative teams, but belong to professional groups called guilds, dedicated to personal and professional growth

We’re proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

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