Client Success Manager

1 week ago

Sydney, New South Wales, Australia emarsys eMarketing Systems Full time

Clients are the lifeblood of Emarsys, from globally focused enterprise-level organisations to the smaller and more specialised high street names.


Taking ownership of a select portfolio, you'll be responsible for the satisfaction, retention, and growth of those clients, turning them into Emarsys advocates.

You'll work to engage with and understand the people behind your client base, understand their objectives and KPIs, and use your strong business acumen and marketing knowledge to introduce new tech and services.

You will monitor client adoption to maximize the use of our amazing platform and services to deliver business results to our clients, reduce churn, and drive revenue for the business.

Our valuable client base is excitingly diverse, and with the SAP relationship, it's growing faster than ever. Come onboard and be a part of a successful team delivering outstanding customer experiences.

Your Area of Responsibilities- Own the ultimate success of a portfolio of Emarsys' clients by taking responsibility for the satisfaction, retention, and growth of each account

  • Work with the senior stakeholders of your account portfolio to understand and assess their business objectives and promote Emarsys' value and ROI through adoption and usage of our solutions
  • Look to beat your revenue target and drive upsell and crossselling opportunities, as well as securing our longterm revenue stream through the timely renewal of client contracts
  • Manage and constantly improve the ongoing client relationship for all your assigned accounts, acting as the point of escalation and working in tandem with multiple teams to deliver a bestinclass customer experience
  • Identify opportunities for clients to reduce their workload through automation and deeper integration of the Emarsys platform into their marketing operations
  • Use your strong business acumen and marketing knowledge to oversee client growth and deliver a return on the clients' Emarsys investment
  • Use your relationships with clients to create advocacy within your portfolio to drive testimonials, case studies, and references to create new business opportunities
  • Regularly use CRM and other information systems to provide timely and accurate forecasting and reporting of activity
  • Some travel required

Your Profile- Relevant experience and proven track record in B2B SaaS Client Success Management / Account Management, ideally with experience in online marketing. (Industry knowledge, especially in retail and e-commerce solutions, web analytics, and/or online marketing desirable)

  • An awareness and desire to be involved in the commercial/sales responsibilities of a role, working to both a retention and commissionlinked revenue growth target
  • A highly energetic individual with a passion for technology and everything digital, experienced in a resultdriven role, with strong business commercial acumen.
  • Excellent client management skills with proven ability to build relationships and create advocacy, supported by a marketing background to effectively support our clients.
  • Strong communication, problemsolving, and negotiation skills as well as a high degree of customer centricity with a positive mindset and attitude.
  • Demonstrated ability to deal with change, think strategically, and make complex decisions.
  • Confidence in presenting to large groups of people. You should be able to complete product demonstrations and credibly discuss topics (ideally around things like data integration, API's, etc but the more technical aspects can be taught if necessary).
  • Thorough knowledge of MS Office software (e.g., Project, Access, Excel, Word, PowerPoint).

Why You'll Love it Here- A fast-growing company with a global presence and corporate backbone through SAP, commitment to innovation, and a leading market position.

  • An inspiring and empowering company culture: working alongside talented, friendly, and passionate people, where success is supported and celebrated as a collective.
  • A learning environment with an open feedback culture encouraging personal and professional development that allows you to both learn from some of the best in the industry and own your own career benefiting from the vast training and selfdevelopment offering provided by SAP.
  • A wellstructured and designed onboarding plan: we set you up for success and support your career with ongoing training and development.
  • The opportunity to contribute to a bespoke, complex, and successful product focused on innovation.
  • A commitment to a trustbased hybrid inoffice and home office work routine. We offer a modern SAP office in North Sydney which is easily accessible via public transport.
  • Benefits include;
  • 20 days' annual leave.
  • Enhanced maternity leave and paternity policies.
  • Regular local company events and activities in and outside the office.
  • 5 extra days of 'life leave' for life events.
- $660 annually for a fitness budget.

  • Access to free Taronga Zoo pass

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia Avetta, LLC Full time

    SUMMARY:As a member of the Avetta Client Success team, you will be both a relentless advocate for yourcustomers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role is...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia Avetta, LLC Full time

    SUMMARY:As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role is...

  • Manager - Client Success

    1 week ago

    Sydney, New South Wales, Australia Cashrewards Full time

    Hey there! Let me introduce you to Cashrewards, the top cashback platform in Australia that everyone loves.Our team is not only loved by shoppers, but they also think we're pretty amazing. In fact, we've been recognized as a Great Place to Work, so you know we're doing something right! Now, let's dive into this exciting role and see if you're up for the...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia PulseLearning Full time

    Reference number:CSPIRE_2023**Location:Remote** (Isle of Ireland)Want to work with an award-winning, purposeful, mental health and wellbeing-focused, global top-10 learning solutions provider?Want to be part of a team that changes beliefs, behaviors, and cultures within our Client organizations and the wider community?Want to be part of a team that designs,...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia PulseLearning Full time

    Location:Australia (remote)Want to work with an award-winning, purposeful, mental health and wellbeing-focused, global top-10 learning solutions provider?Want to be part of a Team that changes beliefs, behaviors, and cultures within our Client organizations and the wider community?Want to be part of a Team that designs, develops, and delivers best-in-class,...

  • Manager - Client Success

    1 week ago

    Sydney, New South Wales, Australia Cashrewards Full time

    Heyyyyy We're Cashrewards, Australia's most loved cashback platform. Shoppers love us, but not just shoppers, our team think we're pretty awesome too. So much so that they voted and now we're a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself.About the Role This role holds...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia emarsys eMarketing Systems Full time

    Clients are the lifeblood of Emarsys and the Client Success Manager is responsible for the Satisfaction, Retention and Growth of those Clients.The Client Success Manager will turn our Clients into Emarsys advocates by understanding the Clients ́ goals and demonstrating how our technology and services can drive business results as well as guiding our Clients...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia Ultimate Edge Communications Full time

    Traditional and digital media marketing expert with outstanding customer service skillsIf you're an ambitious, adventurous and fearless individual looking for your next BIG THING, then this might be the perfect job opportunity you've been waiting for We're looking for a driven, focused, outgoing and friendly high-performer with a knack for integrating...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia Wix Full time

    We are:Wix Australia & New Zealand, a team responsible for expanding and promoting Wix in the region. Our mission is to enable any business or person to create and grow their business online.We support Wix users and partners in leveraging the Wix platform to create stunning, innovative and functional online presences and strive to develop products which help...

  • Client Success Account Manager

    1 week ago

    Sydney, New South Wales, Australia Institutional Shareholder Services Full time

    Let's be #BrilliantTogetherOverviewThe role of a Client Success Account Manager is a pivotal position that focuses on delivering exceptional account and relationship management to our esteemed clients based in Australia. With a primary responsibility for client retention, the Client Success Account Manager will oversee various aspects of the post-sales...

  • Client Success Account Manager

    1 week ago

    Sydney, New South Wales, Australia ISS | Institutional Shareholder Services Full time

    Let's be #BrilliantTogether Overview The role of a Client Success Account Manager is a pivotal position that focuses on delivering exceptional account and relationship management to our esteemed clients based in Australia. With a primary responsibility for client retention, the Client Success Account Manager will oversee various aspects of the...

  • Client Success Officer

    1 week ago

    Sydney, New South Wales, Australia Cuscal Full time

    Be part of a high performing team and have excellent career growth opportunity Support Client Partnership Managers in managing the service provided to clients We offer a hybrid working modelOur client's success is our success. And you make it happenPayment systems are complex, regulated and everchanging. We are an established market leading brand who are...

  • Head Of Client Success

    1 week ago

    Sydney, New South Wales, Australia SIMPEL Full time

    The construction industry is rapidly evolving, help us drive the transformation at Simpel Help our clients deliver some of the largest projects in Australia.Be part of a fast-growing tech scale up.New Sydney City office Immediate start The construction industry has dreamt of a world that isn't a maze of paper trails and delays - at Simpel we're turning that...

  • Director, Client Success

    1 week ago

    Sydney, New South Wales, Australia Reward Gateway Full time

    Director, Client Success Department:Client Success Employment Type:Full Time Location: Melbourne or Sydney Description As of May 16th 2023, Reward Gateway was acquired by Edenred.Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1...

  • Head of Client Success

    1 week ago

    Sydney, New South Wales, Australia Project Simpel Pty Full time

    The construction industry is rapidly evolving, help us drive the transformation at SimpelThe construction industry has dreamt of a world that isn't a maze of paper trails and delays - at Simpel we're turning that vision into a reality.Founded in 2018, our cloud-based platform is already empowering over 200,000 users at industry giants like Lendlease and...

  • Head Of Client Success

    1 week ago

    Sydney, New South Wales, Australia Project Simpel Pty Full time

    The construction industry is rapidly evolving, help us drive the transformation at Simpel The construction industry has dreamt of a world that isn't a maze of paper trails and delays - at Simpel we're turning that vision into a reality.Founded in 2018, our cloud-based platform is already empowering over 200,000 users at industry giants like Lendlease and...

  • Client Success Executive

    1 week ago

    Sydney, New South Wales, Australia InMoment Full time

    Client Success ExecutiveYOUR OPPORTUNITYDo you want to work in tech and help clients improve their customer experience? Here's an opportunity to work with the leading agency in the industry, who have a track record of helping businesses transform around experience improvements.WHO WE AREAt InMoment, we have a saying: #OwnTheMomentsThatMatter. And we live it...

  • Client Success Executive

    1 week ago

    Sydney, New South Wales, Australia InMoment Full time

    YOUR OPPORTUNITYDo you want to work in tech and help clients improve their customer experience? Here's an opportunity to work with the leading agency in the industry, who have a track record of helping businesses transform around experience improvements.WHO WE AREAt InMoment, we have a saying: #OwnTheMomentsThatMatter. And we live it As a team, we recognise...

  • Client Success Specialist

    1 week ago

    Sydney, New South Wales, Australia MRI Software Full time

    ABOUT THE ROLE:The Customer Success Manager / Onboarding Specialist supports customers as they transition from sales prospects to active users of Social Eazie products.As a Customer Success Manager your role will be to help guide prospects through the setup process of their Social Eazie account in both Eagle, Vault and Box + Dice CRMs. Part of this process...

  • Client Success Coordinator

    1 week ago

    Sydney, New South Wales, Australia ArchiPro Full time

    About YouAre you a dynamic, results-driven individual with a passion for client success? At ARCHIPRO we're seeking an experienced Client Success Coordinator to join our Australasian team.About UsARCHIPRO is a cutting edge online platform seamlessly matching people who are building with trusted products and professionals. We're passionate about connecting...