Head of Channel and Enterprise

6 months ago

Sydney, Australia Sinch Full time

Sinch provides innovative mobile messaging solutions that help businesses of all sizes - from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by customers in industries such as healthcare, education, retail, and utilities. Sinch is the number one choice for easy and engaging business messaging.

We are seeking a Head of Channel and Enterprise, that will facilitate numerous services for two key strategic customers, who value Sinch as a trusted partner. We have a unique and privileged position within their portfolios that we want to see continued growth and expansion throughout the business.

**Key Responsibilities**:

- Manage the Sinch relationship with Customer’s Business Units for all regions throughout Australia to identify and grow the revenue and GP contribution.
- Look for opportunities to grow relationships, ensuring multiple contact points, across various levels.
- Develop and execute operational sales plans in the Enterprise & Business Unit customer portfolio and to grow with existing customers, new business and ecosystems.
- Assist BDM team on joint initiatives or events in region.
- Identify and troubleshoot solutions for any friction points the customer may experience internally at any level of promoting and managing the Hub that may be detrimental to the growth of the product.
- Identify and troubleshoot solutions for any friction points customer may experience externally from competitors.
- Achieve customer satisfaction targets for account management support provided to Hub customers.
- Monitor on-boarding new customers, including integration and customer training.
- Respond to inbound requests and collaborate internally to resolve technical issues, billing/collections issues, and other account-related issues from customers.
- Roll out marketing initiatives and go to market strategies for new products and features to customer base.

To be successful you will possess the following skills and attributes:

- Proven track record and strong experience working as a Channels Account Manager in a B2B or SaaS organisation.
- Consistently met or exceeded individual and team sales targets and key performance metrics.
- Previously developed and delivered channel strategies or approaches that resulted in improved account growth or retention.
- Previously worked with product and marketing teams on campaigns

We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win Together, Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

**We value our team by offering**:

- Flexible, hybrid work arrangement
- Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
- Access to Reward+ program
- A day off for your birthday
- Wellness programs
- Coaching and career development support, including access to a range of online professional development courses
- Access to our Employee Assistance Program
- Global mobility policy
- Monthly fitness reimbursement
- Volunteer leave
- Work from home set up reimbursement

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