Customer Service Officer
2 weeks ago
Full-time, permanent position available
- Part-time, 6 month contract available (Wednesday, Thursday, Friday)
- Work life balance Work every Tuesday & Thursday from home
- Salary Packaging - boost your take home pay by $10,000
- Make a difference to the lives of older people in an industry leading not-for-profit
**Who are we looking for?**:
**What can you expect to be doing?**:
- Ensure a positive experience for all prospective and existing customers and other stakeholders
- Deliver high quality customer service by responding effectively and efficiently to customer enquiries to maximise outcomes for prospective customers, community members and staff.
- Provide education across multiple areas of the business, such as family services, mental health and early learning assessment processes
- Build rapport and engage with customers, ensuring they are receiving the right information to suit their circumstance.
- Provide exceptional customer service to all prospective customers with the aim of converting enquiries to new customers for the business by proactively communicating programmes and managing the referral process.
**What do you need to bring?**:
- Experience working in a contact centre environment or handling a high volume of inbound calls
- Outstanding interpersonal skills with the ability to provide exceptional customer service
- An empathetic and compassionate nature
- Ability to effectively liaise with a diverse range of internal and external clients
- Although not essential, certificate in Customer Services or Call Centre Communications will be highly regarded
- Experience working in a NFP or complex organisation will be highly regarded
- AnglicareSA is committed to ensuring that our workplace is safe and free from known risks to the health and safety of employees, volunteers, students, and customers. Due to the nature of our services, you will be required to provide AnglicareSA with evidence of your COVID-19 vaccination certificate (two doses + booster) during the selection process._
**Who is AnglicareSA?**:
As one of SA’s largest social services provider, AnglicareSA makes a positive difference to the lives of more than 50,000 people each year. Our 1,800 staff and 400 volunteers support individuals, families and communities, responding to their immediate need and working with them to build capacity to restore and maintain dignity and control in their lives. Our services are broad, supporting people at every stage of life.
We believe in social justice, the equal worth of each citizen, equality of opportunity and the importance of strong communities. Together we change lives.
**What we offer**:
- Access to our fantastic salary packaging options - increase your take home pay by decreasing the amount of tax you pay
- Banking benefits, health care discounts, gym membership offers, paid parental leave, and much more
- A diverse and supportive team culture who have a focus on improving lives by working collaboratively
- Work from home flexibility on Tuesdays and Thursdays to help you reclaim your work life balance
**How to Apply**:
**Closing date: Friday the 5th of July**
- We are committed to the employment of Aboriginal and Torres Strait Islander peoples. Please contact the person listed above to discuss joining AnglicareSA and visit our _website_ for details on our Aboriginal Services._
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