Customer Experience Manager

4 weeks ago

Hindmarsh, Australia Enhanced Lifestyles Full time

About you
You have an ambition to make a difference within the lives of others whilst simultaneously demonstrating sound leadership capabilities. You enjoy collaborative environments and creating authentic relationships with those around you. Whether you are looking for career growth, or a shift to the community sector, this newly established role you will have the opportunity to shape the care provided to our customers.

About the role
As a Customer Experience Manager, you will showcase your strong leadership abilities through overseeing both the customer relations and rostering teams. You will also manage the onboarding and offboarding of customers to ensure a smooth and positive end-to-end experience for both the customers and their families. Utilise your networking skills with internal and external stakeholders to increase our customer referral base and build new leads across both Supported Independent Living and in home care. Proficiencies in problem solving and thinking outside the box are required to create new ways to boost the engagement of customers, as well as the resolution of customer based concerns.

Essential experience
To be successful in this role, you will need to:

- The ability to work collaboratively in a team environment, also consulting with internal and external stakeholders
- Experience working within the health, disability, or community services sector
- Have a sound knowledge of the NDIS and NDIS Practice Standards
- The ability to act with discretion surrounding sensitive matters and maintain the relevant level of confidentiality
- A minimum of 2 years’ experience working in a similar role or leadership position
- Certificate 3 or 4 In Individual Support or similar preferred
- Qualifications in Business, or management will be viewed favourably

About Enhanced Lifestyles
Enhanced Lifestyles was created over 30 years ago and designed by people living with disability to achieve an important goal: to make sure customers have a say in how their services are delivered. Today, we’re proud to still be a member-governed not-for-profit. Our Board is comprised of people who use our services ensuring that our customers’ needs always come first.

Working at Enhanced Lifestyles
We understand that working is only part of your life. We’re located in Hindmarsh, and you’ll spend most of your time in the office having productive, collaborative strategic conversations with your colleagues. You’ll also get to meet some amazing people too; our customers have truly inspiring stories will make you want to come to work each and every day.

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