Customer Relations Officer

5 months ago

Hindmarsh, Australia Enhanced Lifestyles Full time

**About us**
Enhanced Lifestyles is a not-for-profit disability services provider focused on enhancing our customers’ lives through respectful and person-centred support. We’re governed by our members and built by people living with disability, ensuring our customers’ needs always come first.

**About the opportunity**

Based in Adelaide, the Customer Relations Officer (CRO) will work with a set group of customers who they will build strong, enduring relationships with. As a result, the CRO will be these customers’ trusted go-to for any enquiries, feedback, or issues, and work towards resolutions where customer satisfaction is placed at the fore. Where appropriate, the CRO will also aim to grow the number of hours of supports the customers purchase from us.

**Key responsibilities**:

- Get to know your customers and build strong relationships with them
- Act as a customer advocate internally to ensure they receive the best possible support
- Liaise with customers’ Support Coordinators/Guardians if applicable
- Liaise with our rostering team to ensure customers’ support needs are met
- Make regular contact with customers (where appropriate) to ensure they are happy with the supports provided by Enhanced Lifestyles
- Assist with the onboarding of new customers, including gathering support plans and conducting risk assessments
- Regularly visit customers to monitor the health and safety context of their homes, including hazard identification, risk, and incident management
- Respond to queries and feedback from customers
- Upsell our services to customers in-line with key performance indicators
- Establish effective relationships with key internal and external stakeholders including relevant professional bodies and statutory regulators
- Review customer buying patterns to identify trends of customer satisfaction and develop call plans based on insights

**About you**

**To be successful for this role, you will need**:

- Previous experience within the NDIS sector
- Community services or health professional qualification desirable
- Demonstrated ability to develop robust and sustainable working relationships
- Ability to communicate clearly and concisely verbally and in writing
- Flexible and innovative with the ability to use initiative to solve problems
- Current driver’s licence
- NDIS worker screening and Working with Children Clearance are essential
- Experience working in case management is strongly desirable

**What we offer**:

- Salary Packaging Benefits (up to $15,899 tax free)
- Collaborative and positive work environment.
- Opportunity for professional growth.

**How to apply**:
**Privacy Policy

  • Customer Relations Officer

    5 months ago

    Hindmarsh, Australia Enhanced Lifestyles Full time

    **About us** Enhanced Lifestyles is a not-for-profit disability services provider focused on enhancing our customers’ lives through respectful and person-centred support. We’re governed by our members and built by people living with disability, ensuring our customers’ needs always come first. **About the opportunity** Based in Adelaide, the Customer...

  • Customer Engagement Officer

    5 months ago

    Hindmarsh, Australia AnglicareSA Full time

    Full time permanent position based in Hindmarsh - Join our Community Aged Care team in a newly created role **What we offer**: - ** Flexible work arrangements**: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.* - ** Competitive salary packaging**: Take home more with...

  • Customer Data and Billing Officer

    5 months ago

    Hindmarsh, Australia AnglicareSA Full time

    Full-time permanent position in an industry leading not-for-profit organisation - Flexible working and hybrid options + salary packaging benefits - Utilise your strong customer service and administration skills to ensure NDIS customer financial and administrative records are accurately managed - Based at our Head Office in Hindmarsh **What we offer**: -...

  • Customer Data and Billing Officer

    5 months ago

    Hindmarsh, Australia AnglicareSA Full time

    Full-time permanent position in an industry leading not-for-profit organisation Flexible working and hybrid options + salary packaging benefits Utilise your strong customer service and administration skills to ensure NDIS customer financial and administrative records are accurately managed Based at our Head Office in Hindmarsh  What we offer: ...

  • Full Time

    5 months ago

    Hindmarsh, Australia Des's Group Full time

    **Join a friendly team that contributes towards providing a valuable service to your community.** - ** Opportunity to join a successful family-owned business.**: - ** Work with a passionate and forward-thinking team.**: - ** Benefit from full training and support.**: - ** Flexible working roster.** **Des's Group** has 60 years of experience in...

  • IT Help Desk Officer

    5 months ago

    Hindmarsh, Australia AnglicareSA Full time

    Access to our fantastic salary packaging, maximize your take home pay! - Full time | Hindmarsh location. - Personal and career development opportunity. **Who are we looking for?**: Do you thrive on putting people first, possessing a knack for technology, and a genuine desire to provide assistance and support across all IT matters? We're on the lookout for...

  • Monitoring Officer

    6 months ago

    Hindmarsh, Australia Maxima Full time

    **Are you looking for a rewarding role with the potential for long-term growth? Look no further! We have an exciting opportunity for a Monitoring Officer to join our dynamic team!** Maxima Recruitment Services are seeking an enthusiastic individual with experience in the building trade’s environment who will assist our Group Training Consultants based in...

  • Payroll/finance Officer

    4 months ago

    Hindmarsh, Australia BespokeHR Full time

    **Payroll/Finance Officer** Are you an experienced, motivated and proactive Payroll/Finance Officer looking for a new opportunity? - Permanent part time position, located in Hindmarsh - School hours available - Fun team atmosphere **Who the Company is?** Australian Green Clean’s (AGC) vision is to make the world more liveable and they pride themselves...

  • Payroll/finance Officer

    5 months ago

    Hindmarsh, Australia BespokeHR Full time

    **Payroll/Finance Officer** Are you an experienced, motivated and proactive Payroll/Finance Officer looking for a new opportunity? - 2 x permanent part time positions, located in Hindmarsh - School hours available - Fun team atmosphere **Who the Company is?** Australian Green Clean’s (AGC) vision is to make the world more liveable and they pride...

  • Accounts Payable/receivable Officer

    5 months ago

    Hindmarsh, Australia BespokeHR Full time

    Are you an experienced, motivated and proactive Accounts Payable / Receivable Officer looking for a new opportunity? - Permanent part time position, located in Hindmarsh - 0.8 FTE, 4 days per week - Fun team atmosphere **Who the Company is?** Australian Green Clean’s (AGC) vision is to make the world more liveable and they pride themselves on being the...

  • Customer Data and Billing Officer

    5 days ago

    Hindmarsh Island, South Australia AnglicareSA Full time

    Job Title: Customer Data and Billing OfficerAnglicareSA is seeking an experienced administration professional to join our team as a Customer Data and Billing Officer. In this role, you will be responsible for managing customer financial and administrative records, ensuring accurate billing and statement recovery processes, and providing partnership with the...

  • Customer Data and Billing Officer

    3 weeks ago

    Hindmarsh Island, South Australia AnglicareSA Full time

    About the RoleWe are seeking an experienced administration professional to join our team as a Customer Data and Billing Officer. In this role, you will be responsible for managing customer financial and administrative records, ensuring accurate billing and statement recovery processes, and providing partnership with the finance team.Key...

  • Aso2 Administration and Research Support Officer

    3 days ago

    Hindmarsh, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

    **Department for Education** **Job reference**: 631207 **Location**: 5007 - HINDMARSH **Job status**: Short Term Contract **Eligibility**: Open to Everyone **Why work with us**: Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with...

  • Customer Data and Billing Officer

    1 week ago

    Hindmarsh Island, South Australia AnglicareSA Full time

    About the Role:We are seeking an experienced administration professional to join our team as a Customer Data and Billing Officer. In this role, you will be responsible for reviewing NDIS customers' plans, liaising with plan managers, NDIA, and carers to secure funding for customer supports, and completing billing as required.Key Responsibilities:Complete...

  • Customer Data and Billing Officer

    1 week ago

    Hindmarsh Island, South Australia AnglicareSA Full time

    About the Role:We are seeking an experienced administration professional to join our team as a Customer Data and Billing Officer. In this role, you will be responsible for managing customer financial and administrative records, ensuring accurate billing and statement recovery processes, and providing partnership with the finance team.Key...

  • Rostering /scheduling Officer

    5 months ago

    Hindmarsh, Australia Enhanced Lifestyles Full time

    Are you a dedicated and passionate individual looking for an opportunity to make a significant impact in the disability services sector? Join us at Enhanced Lifestyles as a Rostering Officer (Service Delivery Officer) **Position Overview**: In this full-time role, you will play a pivotal role in coordinating our team of Support Workers, dedicated to...

  • Customer Service and Billing Specialist

    1 month ago

    Hindmarsh, Australia AnglicareSA Full time

    About the RoleWe are seeking an experienced administration professional to join our team as a Customer Data and Billing Officer. In this role, you will be responsible for managing customer financial and administrative records, ensuring accurate billing and statement recovery processes, and providing partnership with the finance team.Key...

  • Executive Administration Officer

    5 months ago

    Hindmarsh, Australia AnglicareSA Full time

    Newly created position due to growth - Support the Office of the CEO at a leading not-for-profit organisation - Full-time ongoing role based at Hindmarsh **What we offer**: - ** Competitive salary packaging**: Take home more with tax-free benefits, including up to $15,899 per year and an additional $2,650 tax-free each year for meals and holidays. - **...

  • Order Fulfilment Officer

    5 months ago

    Hindmarsh, Australia Australian Red Cross Lifeblood Full time

    Casual opportunity Varied shifts across a rotating 24/7 roster Located at Adelaide Distribution Hub, SA Discover life-giving possibilities Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career...

  • Service Delivery Officer

    5 months ago

    Hindmarsh, Australia Enhanced Lifestyles Full time

    Are you a dedicated and passionate individual looking for an opportunity to make a significant impact in the disability services sector? Join us at Enhanced Lifestyles as a Service Delivery Officer. **Position Overview**: In this full-time role, you will play a pivotal role in coordinating our team of Support Workers, dedicated to providing high-quality...